JULIO URBINA-AGUILAR
Calgary,Canada
Summary
Accomplished Field Service Technician and Customer Service Representative with a proven track record at Vivint/Telus, known for exceptional problem-solving and customer service skills. Elevated customer satisfaction through efficient troubleshooting and repair, and empathetic dispute resolution. Skilled in technical troubleshooting and fostering positive client relationships, ensuring high-quality, cost-effective solutions.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Vivint/Telus
02.2015 - 10.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Customer Service Representative
DirectBuy
12.2009 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
St. Francis Catholic High School
St. Catharines04-2004
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Technical troubleshooting
- Inventory management
- Valid Driver's license
- Repair and installation
- Courteous and professional
Languages
English
Full Professional
Spanish
Professional Working
Interests
- DIY and Home Improvement
- I like working with my hands and fixing things
- Backpacking and Hiking
- Volunteering
- Watching Movies and TV Shows
- Cooking
Timeline
Field Service Technician
Vivint/Telus
02.2015 - 10.2024
Customer Service Representative
DirectBuy
12.2009 - 02.2015
High School Diploma -
St. Francis Catholic High School
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