Julio Sorto Jr.
Granada Hills
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused professional with 7-year experience in customer service. Successful at applying organization, coordination and strong attention to detail in busy business environment.
Overview
8
8
years of professional experience
Work History
Project Coordinator
Mulholland Brand
02.2023 - Current
- Supervised multiple projects from start to completion by prioritizing needs and delegating assignments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
Hospital Service Technician
Agiliti Health
07.2022 - 02.2023
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications
Assets Protection Specialist
Target
12.2018 - 07.2022
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Oversaw received and outbound shipments through inventories and audits and complied with Target's shipment procedures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Service Desk Associate
HD Supply Home Improvement Solutions
11.2016 - 12.2018
- Responded to customer requests via telephone and email.
- Collected deposits, fees and payments.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Helped drive sales goals and achieve monthly quotas.
- Set up and explained new memberships.
- Delivery Coordinator
- Proficient in Microsoft word and Outlook.
Lead Sales Associate
PacSun
06.2015 - 11.2017
- Achieved and exceeded sales goals for consecutive months.
- Reported sales data to upper management as directed.
- Monitored sales team performance and provided constructive feedback.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Education
High School Diploma -
Jordan High School
Long Beach, CA2015
Skills
- Communication (written and verbal)
- Prioritization and problem-solving
- Organization, Coordination and Planning
- Strong attention to detail
- Customer service
- Bilingual capability
- Computer proficiency
Timeline
Project Coordinator
Mulholland Brand
02.2023 - Current
Hospital Service Technician
Agiliti Health
07.2022 - 02.2023
Assets Protection Specialist
Target
12.2018 - 07.2022
Service Desk Associate
HD Supply Home Improvement Solutions
11.2016 - 12.2018
Lead Sales Associate
PacSun
06.2015 - 11.2017
High School Diploma -
Jordan High School
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