Julio Serrano

Victorville,CA

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

years of professional experience

Certification

Work History

General Manager

Planet Fitness

08.2024 - Current

Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Sales Manager

24 Hour Fitness

08.2014 - 08.2024

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.

Scanning Coordinator

Republic Document Management Co

03.2020 - 08.2023

Expedited customer inquiries by providing prompt assistance with document access and information requests.
Exceeded daily scan quotas while maintaining a high level of accuracy, contributing to overall department success.
Enhanced customer satisfaction by accurately scanning and processing documents in a timely manner.

Education

Associate of Science -

Mt San Antonio College

Walnut, CA

Skills

Leadership and team building
Problem resolution
Organizational development

Physical fitness
Enforcing security procedures