Julio Quezada
Maywood
Summary
Adept at managing multiple tasks, I enhanced guest experiences at DAMA Fashion District by leveraging exceptional customer service and safe food handling skills. Collaborated effectively with teams, ensuring seamless service and adherence to cleanliness standards. Proven ability in guest engagement, consistently exceeding employer expectations without compromising service quality.
Overview
6
6
years of professional experience
Work History
Server
DAMA Fashion District
07.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Support Staff Member
SCOPA Italian Roots
11.2019 - 04.2020
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Collaborated with team members to complete projects on time and within budget constraints.
- During the pandemic, tasked with several projects which required double checking orders, packaging, and selling to guests on the front window
Server
Avra Restaurant
02.2019 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Associate of Arts - Entertainment Technology
Santa Monica College
Santa Monica, CA06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Allergy awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft
Adobe
Unity
Blender
Timeline
Support Staff Member
SCOPA Italian Roots
11.2019 - 04.2020
Server
Avra Restaurant
02.2019 - 09.2019
Server
DAMA Fashion District
07.2018 - Current
Associate of Arts - Entertainment Technology
Santa Monica College
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