Julio Lainez

• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Worked outside T-mobile retail stores to promote the company brand.

Accomplishements/ Awards

• quickly promoted from part time to full time( key holder) within a few months
• #1 sales rep in 4 different distrcits and 2 different regions
• Winner circle award recepient (top 20% in sales)

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Processed product returns and assisted customers with other selections.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Tracked stock using company inventory management software.