Julio Cruz Ponce
North Hills,CA
Summary
Diligent Maintenance Laborer with solid background in performing diverse maintenance tasks efficiently. Proven ability to assist in various repair and upkeep projects, ensuring smooth operations. Demonstrated problem-solving skills and effective use of hand and power tools.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Food Pantry Coordinator
Salvation Army
Pasadena, CA
09.2022 - 01.2023
- Coordinated food distribution efforts to meet community needs effectively.
- Assisted in managing inventory and ensuring proper stock levels for pantry operations.
- Developed relationships with local suppliers to secure food donations and resources.
- Implemented efficient volunteer scheduling to optimize service delivery during peak hours.
- Maintained accurate records of client interactions and pantry usage statistics.
- Collaborated with community organizations to enhance outreach and support initiatives.
- Monitored compliance with health regulations and safety standards within the pantry environment.
- Streamlined the client registration process, making it more accessible to those in need.
- Supervised a team of dedicated volunteers who assisted in the day-to-day operations of the pantry, ensuring tasks were completed efficiently and effectively.
- Optimized pantry operation by driving excellence in facility and equipment maintenance.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Coordinated volunteer schedules for smooth pantry operations and consistent staffing levels.
- Established strong relationships with local food banks, securing a steady supply of food donations.
Maintenance Laborer
City Of Los Angeles Department Of Transportation
Los Angeles, CA
08.2006 - 08.2022
- Operated and maintained various tools and equipment for road maintenance tasks.
- Assisted in the repair and upkeep of transportation infrastructure, ensuring public safety.
- Conducted routine inspections to identify maintenance needs and prevent equipment failures.
- Collaborated with team members to execute scheduled maintenance projects efficiently.
- Trained new staff on safety protocols, tools usage, and maintenance procedures.
- Implemented process improvements that enhanced workflow efficiency within maintenance operations.
- Oversaw daily maintenance activities, prioritizing high-impact tasks for timely completion.
- Developed operational strategies to optimize resource allocation for ongoing maintenance projects.
- Reduced downtime with timely troubleshooting and repair of malfunctioning equipment.
- Maintained accurate records of completed maintenance tasks, providing transparency into laborer responsibilities and accomplishments.
- Maintained cleanliness of work areas, contributing to a safer and more organized environment.
- Conducted regular inspections of tools and equipment to ensure proper functioning and prevent potential issues.
- Participated in department meetings to discuss project statuses, challenges faced, and recommendations for improvement strategies .
- Trained new hires on safety protocols and procedures, promoting a culture of workplace safety awareness.
- Assisted team members in completing complex maintenance projects, ensuring efficient operations.
- Communicated with supervisors regarding progress updates on assigned tasks, demonstrating accountability for individual work contributions .
- Enhanced safety measures by promptly addressing and resolving reported hazards in the workplace.
- Implemented preventive maintenance programs, resulting in reduced breakdowns and increased productivity.
- Assisted in the installation of new equipment, supporting company growth initiatives through infrastructure expansion efforts.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
Truck Driver Helper
Fidelitone LLC
Norwalk, CA
04.2003 - 08.2006
- Assisted in loading and unloading delivery trucks efficiently.
- Collaborated with drivers to ensure timely deliveries and route optimization.
- Maintained inventory accuracy through diligent tracking of shipments.
- Supported packing operations, ensuring items were secured for transport.
- Communicated effectively with team members to address issues quickly.
- Trained new employees on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency during deliveries.
- Assisted with vehicle maintenance tasks, contributing to the overall safety and functionality of the fleet.
- Applied strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
- Promoted a clean working environment by keeping the truck cab neat and organized at all times.
- Minimized potential accidents through adherence to safety protocols while on job sites or navigating heavy traffic conditions alongside drivers.
- Displayed strong work ethic by consistently arriving on time for shifts and exhibiting a positive attitude throughout all job-related tasks.
- Maintained accurate records of deliveries, pickups, and other relevant information to streamline operations.
- Provided exceptional customer service during deliveries, addressing concerns and answering questions as needed.
Manager, Sales and Customer Support
Custom Images
Montebello, CA
01.2001 - 11.2003
- Led sales strategies to enhance customer engagement and satisfaction.
- Developed training programs to elevate team performance in customer support.
- Implemented workflow improvements, increasing efficiency in sales operations.
- Analyzed customer feedback to drive product enhancements and service quality.
- Mentored staff to foster a collaborative and high-performing work environment.
- Coordinated with cross-functional teams to align sales initiatives with business goals.
- Managed budgets and resources effectively to optimize operational outcomes.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Established key performance indicators to measure success in sales and support metrics.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Increased sales by developing and implementing effective sales strategies.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Implemented new training programs to strengthen team knowledge and performance.
- Facilitated regular team meetings to ensure alignment on goals and objectives as well as address any challenges or concerns.
- Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
- Developed annual budgets and forecasts for the department, effectively managing resources for maximum results.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Education
High School Diploma -
Benjamin Franklin High School
Highland Park, CASkills
- Multilingual abilities
- Problem-solving
- Cleaning and sanitizing
- Punctual and reliable
- Active listening
- Heavy lifting
- Stocking
- Safety procedures
- Package preparation
- Work station organization
- Food service
- Quality checks
- Donation sorting
- Inventory restocking
- Food distribution
- Event planning
- Shipment processing
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Time management abilities
Certification
- Occupational Safety Training Systems Training - 09-9-2019
- Hazmat certification Confined Space DPT/IATA/IMDG Safety audits
- CPR/First AID
- Forklift training 10hrs /OSHA construction
- Hygiene services
- Cal OSHA compliance assistance
- 40hr Hazardous waste general site worker training as required by CCR tile 8 code 5192 (E) and 29 CFR 1910.120 (E)
- Certificate of completion Building Maintenance Technician
Languages
English
Native or Bilingual
Timeline
Food Pantry Coordinator
Salvation Army
09.2022 - 01.2023
Maintenance Laborer
City Of Los Angeles Department Of Transportation
08.2006 - 08.2022
Truck Driver Helper
Fidelitone LLC
04.2003 - 08.2006
Manager, Sales and Customer Support
Custom Images
01.2001 - 11.2003
High School Diploma -
Benjamin Franklin High School