Julio Berber
Rio Rancho,NM
Summary
Dynamic IT Specialist and Army veteran with extensive experience in managing network systems and ensuring data security. Proven ability to enhance system efficiency and significantly reduce downtime through strategic planning and effective communication. Recognized for leading successful projects that improve client satisfaction and operational performance, while implementing robust security measures to safeguard sensitive information. Expert in troubleshooting, hardware and software installation, and maintaining IT infrastructure to optimize overall performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Admin GS-9
USGS-DOI
Albuquerque
09.2024 - Current
- Managed and maintained server and network infrastructure, ensuring 99.9% uptime and optimal performance across Windows and Linux environments.
- Implemented security measures (firewalls, antivirus, patches), and ensured compliance with industry standards (e.g., GDPR, HIPAA).
- Automated routine tasks using scripting (PowerShell, Bash, Python) and configuration management tools (Ansible, Puppet) to improve efficiency.
- Migrated on-premise systems to cloud platforms (Azure), and managed virtualized environments (VMware, Hyper-V).
- Provided Tier 2/3 technical support, resolved complex issues, and trained end-users on system usage and best practices.
- Designed and tested disaster recovery plans, reducing downtime, and ensuring business continuity during outages.
IT Specialist (CUSTSUP) GS-7
BTFA-DOI
Albuquerque
01.2021 - 08.2024
- Expertly handles user calls, emails, and tickets, ensuring top-notch IT support
- Collaboratively works with Tier 1 and 2 support staff for efficient ticket resolution
- Maintains comprehensive documentation of Tier 1 processes and SOPs
- Consistently demonstrates ability to multi-task and adapt in a dynamic environment
- Efficiently handled IT support calls, ensuring timely resolution and user satisfaction
- Managed and updated help desk tickets with precision, improving the tracking process
- Teamed with Tier II Support to streamline ticket hand-off, enhancing team efficiency
- Adopted new methods for documenting Tier 1 processes, boosting operational clarity
Client Support Technician
TekSynap
Albuquerque
01.2020 - 07.2020
- Managed user IT support through calls, emails, and tickets
- Facilitated seamless ticket hand-off for prompt resolution
- Maintained Tier 1 process documentation
- Utilized critical thinking for problem-solving
- Increased team efficiency through adaptive strategies
- Resolved IT issues, boosting team efficiency by streamlining ticketing process
- Managed help desk tickets with precision, ensuring accurate tracking and resolution
Combat Engineer
UNITED STATES ARMY
Texas, USA
02.2016 - 05.2020
- Managed minefield emplacement and removal
- Prepared and installed priming and firing systems for demolitions
- Submitted detailed minefield reports
- Demonstrated proficiency in both scatterable and hand-in-placed minefields
End User Help Desk Technician
Fidelity Investments
Albuquerque, USA
05.2019 - 01.2020
- Resolved complex technical issues, enhancing system performance
- Utilized advanced research tools for issue diagnosis
- Provided expert advice to users, boosting satisfaction rates
- Streamlined help desk processes, improving resolution speed and customer satisfaction
- Boosted system efficiency by resolving complex technical challenges, enhancing user satisfaction
Education
Bachelor of Science - Network And System Administration
Western Governors University
Salt Lake City, UTSkills
- IT Advisory Services
- Debugging
- Technical reporting
- Application installations
- System design and deployment
- Application support
- VMware Hypervisor Management
- VMware vCenter Administration
Certification
- CompTia A+ CE
References
References available upon request.
Languages
- English
- Spanish
Timeline
System Admin GS-9
USGS-DOI
09.2024 - Current
IT Specialist (CUSTSUP) GS-7
BTFA-DOI
01.2021 - 08.2024
Client Support Technician
TekSynap
01.2020 - 07.2020
End User Help Desk Technician
Fidelity Investments
05.2019 - 01.2020
Combat Engineer
UNITED STATES ARMY
02.2016 - 05.2020
Bachelor of Science - Network And System Administration
Western Governors University
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