Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Juliette Cristina Rachel Auckbur-Caroillon De Villecourt

86, Windgap Road, Whites Mountain,NB

Summary

Dynamic customer service professional with a proven track record at Medavaie Blue Cross, excelling in active listening and critical thinking. Adept at resolving inquiries and enhancing client satisfaction through effective communication and data entry skills. Recognized for streamlining processes and fostering team collaboration to improve service quality.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Medavaie Blue Cross
12.2023 - Current
  • Handling incoming calls.
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Learned company policies and procedures to ensure compliance in customer interactions.
  • Handled customer complaints with professionalism, seeking resolutions to enhance satisfaction.
  • Utilized CRM software to log customer interactions and track issues effectively.

Customer Service Agent

AOF Immigration Inc.
03.2022 - 11.2023
  • Provided prompt and courteous assistance to customers, resolving inquiries and issues efficiently.
  • Track customer interactions and ensure accurate record-keeping.
  • Building of client files.
  • Filling in documents for submission.
  • Collaborated with team members to enhance service quality through shared best practices.
  • Adapted quickly to information, delivering accurate updates to customers.

Personal Assistant to the Chief Executive Officer

Ascencia/ EnAtt Ltd
01.2015 - 03.2019
  • Managed complex scheduling and calendar coordination for CEO, ensuring optimal use of time.
  • Streamlined communication between executive team and stakeholders, enhancing information flow.
  • Developed comprehensive meeting agendas and prepared detailed briefing materials for the CEO.
  • Organized travel arrangements, optimizing itineraries to maximize productivity and minimize downtime.

Personal Assistant

ENL Lifestyle LTD
01.2012 - 01.2015
  • Managed executive calendars, scheduling appointments and coordinating travel logistics efficiently.
  • Developed and maintained filing systems, ensuring easy access to critical documents and information.
  • Assisted in preparing presentations and reports, enhancing clarity and visual appeal for stakeholders.
  • Collaborated with cross-functional teams to support project initiatives, fostering effective communication channels.

Guest House Manager

Ensejour Ltd
01.2010 - 01.2012
  • Managed daily operations, ensuring guest satisfaction and adherence to hospitality standards.
  • Developed and implemented efficient scheduling systems for staff to optimize service delivery.
  • Trained and mentored team members on customer service protocols and operational procedures.
  • Oversaw inventory management, coordinating supply orders to maintain optimal stock levels.

Education

Associate of Applied Science - Diploma in Business Management And Marketing

TAFE Western Australia
Charles Telfair, Mauritius
09-2007

Associate of Arts - Certificate in Marketing

TAFE Western Australia
Charles Telfair, Mauritius
01-2007

Associate of Arts - Certificate in Tourism And Hospitality Management

Association of Business Executives
Sagittarius, Mauritius
12-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional
French
Native or Bilingual

Interests

Travel Agalega (1985, 2001), Rodrigues (1993, 2002)

Training Navigation at sea (February 2003) Hobbies The Sea, Scuba

diving (Advanced Open Water), Books (Thrillers)

Timeline

Customer Service Representative

Medavaie Blue Cross
12.2023 - Current

Customer Service Agent

AOF Immigration Inc.
03.2022 - 11.2023

Personal Assistant to the Chief Executive Officer

Ascencia/ EnAtt Ltd
01.2015 - 03.2019

Personal Assistant

ENL Lifestyle LTD
01.2012 - 01.2015

Guest House Manager

Ensejour Ltd
01.2010 - 01.2012

Associate of Applied Science - Diploma in Business Management And Marketing

TAFE Western Australia

Associate of Arts - Certificate in Marketing

TAFE Western Australia

Associate of Arts - Certificate in Tourism And Hospitality Management

Association of Business Executives
Juliette Cristina Rachel Auckbur-Caroillon De Villecourt