Juliette Cristina Rachel Auckbur-Caroillon De Villecourt
86, Windgap Road, Whites Mountain,NB
Summary
Dynamic customer service professional with a proven track record at Medavaie Blue Cross, excelling in active listening and critical thinking. Adept at resolving inquiries and enhancing client satisfaction through effective communication and data entry skills. Recognized for streamlining processes and fostering team collaboration to improve service quality.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Medavaie Blue Cross
12.2023 - Current
- Handling incoming calls.
- Assisted customers with inquiries, providing accurate information and solutions.
- Learned company policies and procedures to ensure compliance in customer interactions.
- Handled customer complaints with professionalism, seeking resolutions to enhance satisfaction.
- Utilized CRM software to log customer interactions and track issues effectively.
Customer Service Agent
AOF Immigration Inc.
03.2022 - 11.2023
- Provided prompt and courteous assistance to customers, resolving inquiries and issues efficiently.
- Track customer interactions and ensure accurate record-keeping.
- Building of client files.
- Filling in documents for submission.
- Collaborated with team members to enhance service quality through shared best practices.
- Adapted quickly to information, delivering accurate updates to customers.
Personal Assistant to the Chief Executive Officer
Ascencia/ EnAtt Ltd
01.2015 - 03.2019
- Managed complex scheduling and calendar coordination for CEO, ensuring optimal use of time.
- Streamlined communication between executive team and stakeholders, enhancing information flow.
- Developed comprehensive meeting agendas and prepared detailed briefing materials for the CEO.
- Organized travel arrangements, optimizing itineraries to maximize productivity and minimize downtime.
Personal Assistant
ENL Lifestyle LTD
01.2012 - 01.2015
- Managed executive calendars, scheduling appointments and coordinating travel logistics efficiently.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Assisted in preparing presentations and reports, enhancing clarity and visual appeal for stakeholders.
- Collaborated with cross-functional teams to support project initiatives, fostering effective communication channels.
Guest House Manager
Ensejour Ltd
01.2010 - 01.2012
- Managed daily operations, ensuring guest satisfaction and adherence to hospitality standards.
- Developed and implemented efficient scheduling systems for staff to optimize service delivery.
- Trained and mentored team members on customer service protocols and operational procedures.
- Oversaw inventory management, coordinating supply orders to maintain optimal stock levels.
Education
Associate of Applied Science - Diploma in Business Management And Marketing
TAFE Western Australia
Charles Telfair, Mauritius09-2007
Associate of Arts - Certificate in Marketing
TAFE Western Australia
Charles Telfair, Mauritius01-2007
Associate of Arts - Certificate in Tourism And Hospitality Management
Association of Business Executives
Sagittarius, Mauritius12-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
French
Native or Bilingual
Interests
Travel Agalega (1985, 2001), Rodrigues (1993, 2002)
Training Navigation at sea (February 2003) Hobbies The Sea, Scuba
diving (Advanced Open Water), Books (Thrillers)
Timeline
Customer Service Representative
Medavaie Blue Cross
12.2023 - Current
Customer Service Agent
AOF Immigration Inc.
03.2022 - 11.2023
Personal Assistant to the Chief Executive Officer
Ascencia/ EnAtt Ltd
01.2015 - 03.2019
Personal Assistant
ENL Lifestyle LTD
01.2012 - 01.2015
Guest House Manager
Ensejour Ltd
01.2010 - 01.2012
Associate of Applied Science - Diploma in Business Management And Marketing
TAFE Western Australia
Associate of Arts - Certificate in Marketing
TAFE Western Australia
Associate of Arts - Certificate in Tourism And Hospitality Management
Association of Business Executives
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