Juliette Seymour
Langley,BC
Summary
A rigorous, task-driven professional with substantial experience in customer service, team leading, and business management with strong organizational skills. Adept at leveraging communicative and interpersonal skills to connect with a diverse group of individuals at all organization levels, including successful peer-to-peer coaching. Active and passionate leader of community and environmental events on a larger scale.
Overview
13
13
years of professional experience
Work History
Change and Communication Specialist
Northland Properties Corporation
06.2023 - 05.2024
- Provided administrative support to senior team members.
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Crafted compelling content for various channels, resulting in improved audience reach and engagement.
- Assisted in building a comprehensive digital asset library for efficient management of visual materials associated with the organization's communications needs.
- Liaised between departments during project-based collaborations ensuring timely delivery of high-quality outputs.
- Streamlined internal communication processes for increased efficiency and employee engagement.
- Served as a trusted advisor to senior leadership on matters related to internal messaging during times of organizational change.
- Evaluated the success of communication campaigns using analytics tools, refining future strategies based on insights gained.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
Starbucks Coffee Company Shift Supervisor
Starbucks Coffee Company
04.2018 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Sunrise Washroom Rentals Shift Lead/Cleaner
Sunrise Washroom Rentals
06.2011 - 08.2015
- Cleaned washroom trailers before and after rental
- Successfully managed two teams of cleaners during large scale events
- Organized and ordered inventory
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
Education
Grade 12 -
Langley Secondary School
06.2016
Skills
- Excellent Time Management
- Interpersonal Skills
- Critical Thinking
- Money Management
- Customer Engagement
- Verbal Communication
- Community Engagement
- Crisis Management
- Strategic Communication
- Strategy implementation
- Customer Service
- Attention to Detail
- Reliability
Languages
English
Native or Bilingual
Hobbies and Interests
- Avid Hiker
- Volunteer work in the community
- Parent Advisory Council
- Hobby Farm Enthusiast
Timeline
Change and Communication Specialist
Northland Properties Corporation
06.2023 - 05.2024
Starbucks Coffee Company Shift Supervisor
Starbucks Coffee Company
04.2018 - 05.2023
Sunrise Washroom Rentals Shift Lead/Cleaner
Sunrise Washroom Rentals
06.2011 - 08.2015
Grade 12 -
Langley Secondary School
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