A rigorous, task-driven professional with substantial experience in customer service, team leading, and business management with strong organizational skills. Adept at leveraging communicative and interpersonal skills to connect with a diverse group of individuals at all organization levels, including successful peer-to-peer coaching. Active and passionate leader of community and environmental events on a larger scale.
Overview
13
13
years of professional experience
Work History
Change and Communication Specialist
Northland Properties Corporation
Vancouver, BC
06.2023 - 05.2024
Provided administrative support to senior team members.
Conducted communications audits to identify areas of improvement and develop targeted action plans.
Crafted compelling content for various channels, resulting in improved audience reach and engagement.
Assisted in building a comprehensive digital asset library for efficient management of visual materials associated with the organization's communications needs.
Liaised between departments during project-based collaborations ensuring timely delivery of high-quality outputs.
Streamlined internal communication processes for increased efficiency and employee engagement.
Served as a trusted advisor to senior leadership on matters related to internal messaging during times of organizational change.
Evaluated the success of communication campaigns using analytics tools, refining future strategies based on insights gained.
Created media kits and utilized promotional materials to meet specific strategic initiatives.
Starbucks Coffee Company Shift Supervisor
Starbucks Coffee Company
Langley, BC
04.2018 - 05.2023
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Sunrise Washroom Rentals Shift Lead/Cleaner
Sunrise Washroom Rentals
Aldergrove, BC
06.2011 - 08.2015
Cleaned washroom trailers before and after rental
Successfully managed two teams of cleaners during large scale events
Organized and ordered inventory
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Trained and mentored new employees to maximize team performance.
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center
Strategic Change and Communication Specialist at Ministry of Communications and Information Technology (MCIT)Strategic Change and Communication Specialist at Ministry of Communications and Information Technology (MCIT)