Juliet (Lihua) Zhu
STONY PLAIN,AB
Summary
Motivated finance student with over five years of professional experience in customer service and operations management, complemented by a strong foundation in financial literacy and analysis. Proven ability to identify customer needs and deliver tailored solutions while maintaining high levels of satisfaction. Fluent in English, Mandarin, Cantonese, and Hakka, with exceptional communication skills that facilitate effective client interactions. Eager to leverage my analytical skills and customer-centric approach to contribute to TD Bank's commitment to providing legendary customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Sales Director
Shenzhen Pepsi -Cola Beverage Co., Ltd.
Shenzhen, Guangdong
10.2012 - 04.2015
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Followed proper accounting and bookkeeping procedures to support audits.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Assistant Manager
Assistant Manager – Saudi Arabia Metal Work Co., Ltd., Guangzhou Representative Office
Guangzhou, Guangdong
03.2011 - 09.2012
- Managed office operations, resolved issues, and processed international bank transactions
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created and managed budgets for travel, training and teambuilding activities.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Built strong relationships with suppliers and business partners
Part-time Tour Guide
Nanhu International Travel Service
Guangzhou, Guangdong
09.2009 - 10.2010
- Organized and conducted daily tours for groups of up to 80 people.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
Education
BBA - Finance
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB04-2025
Bachelor of Arts - Business English
Guangdong University of Foreign Studies
Gunagzhou, China06-2011
Skills
- Customer Service Skills
- Attention to Detail
- Financial Literacy
- Technical Skills
- Multitasking and Time Management
- Data Analysis
- Interpersonal Skills
- Sales and Customer Experience Focus
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Full Professional
Japanese
Elementary
Certification
- Canadian Securities Course (2022)
Accomplishments
- Jason Lang Scholarship 2023
- Multiple-time recipient of Dean's Honor Roll (2021-2024)-NAIT
- Best Supporting Clerk of the Year (2013)- Shenzhen Pepsi Cola Co., Ltd.
Affiliations
Event Volunteer
Northern Alberta Institute of Technology (NAIT) — Edmonton, AB
October 2023 – June 2024
- Provided event support during NAIT Open House and Convocation Ceremony.
Centre for Learning — Stony Plain, AB
February 2021
Guest Speaker, Chinese Culture
- Prepared and delivered presentations on Chinese culture and technology to elementary students.
- Engaged with students and teachers, answering questions to deepen their understanding of Chinese society.
Local Neighborhood — Stony Plain, AB
June 2019 – Present (every summer)
Fundraising Volunteer
- Organized and sold eco-friendly honey lemon tea to raise funds for the Juno Beach Centre and the Terry Fox Foundation.
- Promoted World Peace through educational displays of the Juno Beach Centre War Museum.
Heritage Park — Stony Plain, AB
November 2017 – July 2018
Activity Volunteer, Canada Day Event / Halloween Mini Monster Bash
- Supervised children during activities like the bouncy castle and obstacle courses.
- Directed visitors and ensured the venue remained clean and safe.
References
References available upon request.
Timeline
Executive Assistant to the Sales Director
Shenzhen Pepsi -Cola Beverage Co., Ltd.
10.2012 - 04.2015
Assistant Manager
Assistant Manager – Saudi Arabia Metal Work Co., Ltd., Guangzhou Representative Office
03.2011 - 09.2012
Part-time Tour Guide
Nanhu International Travel Service
09.2009 - 10.2010
BBA - Finance
Northern Alberta Institute of Technology (NAIT)
Bachelor of Arts - Business English
Guangdong University of Foreign Studies
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