JULIET LAILAH AUDU
Customer Service Representative
Edmonton,AB
Summary
I'm an articulate, creative, innovative, and solution-driven professional, committed to a lifetime of learning. Experienced in customer and clerical service, sales role as well as public relations, Computer knowledge, social media management and marketing and also proficient in Business personnel, corporate communications, content writing and development, email marketing etc. My background while focused, is rather extensive, and not traditional. I'm strategic and creative with a passion for driving positive progress and change to meet a company's mission and value while being detail-oriented to manage multiple projects at a time. I have over 5 years of experience in various roles, which have formed the foundation on which I build upon.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE AND OFFICE ASSISTANT
Jumia
Abuja , Nigeria
01.2017 - 02.2019
- 201
- Attending to all phone calls and email inquiries
- Assisting in completing month end procedures and customer orders
- Qualify sales leads and forward to sales department
- Promptly responding to all inquiries, inform delays, arrange delivery dates in a courteous and efficient manner
- Maintain brand voice and visual standards throughout the creation of content to ensure consistency
- Process all time sheets and material lists to ensure they are complete
- Supervising and working closely with the team to achieve sales target
- Conducting follow ups with dealer partners on existing orders, leads and providing information on products
- Ensuring all orders are accurate and delivered on time by coordinating with the internal departments
CUSTOMER SERVICE AND MARKETTING COORDINATOR
Rickis Canada
Edmonton, AB
01.2023 - 12.2023
- Ensured correct flow and accuracy of documentation from customer order entry to ensure no discrepancies
- Handled sales orders by phone, email or mail as well as serving and catering for customer orders
- Collaborated with other departments to resolve complex issues and contribute to improving overall customer experience
- Interacted with new and existing customers to address inquiries, resolving issues, and providing assistance
- Review current marketing and advertising trends to determine the effectiveness of styles and strategies
- Proactively and reactively source promotional products to fit the clients budget, brand and timeline
- Communicated to customers about the value and benefits of products and services offered in the firm and also providing a high level of service, building relationships and providing accurate information and the appropriate solution to new and existing customers
- Ensured that our customers consistently receive the highest level of customer service
- Maintain filing systems to maintain sales records, prepare reports to the finance department
- Increased customer satisfaction by resolving issues and attending to clients in friendly and professional manner
- Entered data, generated reports, and produced tracking documents.
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Crush
01.2019 - 01.2022
- First point of contact for media, press and customer enquiries
- Assisted online customers with online order processing, enquiries and navigation
- Create files for any customers and file all paperwork accordingly
- Ensured that all communication meets the standards laid out by the organization for branding, tone of voice, factuality, and confidentiality
- Provided a high level of service, build relationships and provide accurate information and the appropriate solutions to new and existing customers
- Responsible for booking appointments
- Track and update referrals in the CRM system
- Identified target audiences to analyze characteristics, behavior and media habits
- Manage end-to-end project lifecycle, from planning to execution, for various marketing campaigns and events
- Coordinate logistics for events, such as venue selection, vendor negotiations, and on-site management
Education
Business Administration Management - Management
Northern Alberta Institute of Technology
Edmonton, ABBACHELOR OF ARTS - THEATRE AND COMMUNICATION ARTS
Kogi State University
NigeriaSkills
Meticulous, Thorough, and preciseundefined
Affiliations
CERTIFICATIONS
PEER EDUCATORS TRAINING – UNICEF
CUSTOMER RELATIONS MANAGEMENT - COURSERA
Timeline
CUSTOMER SERVICE AND MARKETTING COORDINATOR
Rickis Canada
01.2023 - 12.2023
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Crush
01.2019 - 01.2022
CUSTOMER SERVICE AND OFFICE ASSISTANT
Jumia
01.2017 - 02.2019
Business Administration Management - Management
Northern Alberta Institute of Technology
BACHELOR OF ARTS - THEATRE AND COMMUNICATION ARTS
Kogi State University
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