Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Juliet Kay Mandigo

San Diego

Summary

Dynamic and personable professional with over seven years of experience in the food and beverage industry, known for delivering exceptional service and fostering memorable experiences. Bilingual in English and Spanish with strong communication, teamwork, and customer interaction skills. Currently pursuing a transition into publishing, driven by a deep passion for storytelling and immersive narratives. As a writer, I strive to create stories that serve as a sanctuary from everyday life-transporting readers to fantastical worlds, introducing them to captivating characters, and making them feel like the heroes of their own adventures. Eager to bring that same creativity, attention to detail, and dedication to an editorial assistant role within a collaborative, imaginative environment.

Overview

9
9
years of professional experience

Work History

Server

Union Kitchen and Tap Gaslamp
San Diego
04.2021 - Current
  • Provided excellent customer service in a fast-paced, high-volume environment, ensuring a positive dining experience for all guests.
  • Managed multiple tables simultaneously while maintaining strong attention to detail and ensuring all orders were delivered on time.
  • Collaborated with kitchen and bar staff to ensure timely preparation and delivery of food and beverages.
  • Addressed customer concerns or complaints promptly and professionally, ensuring customer satisfaction and repeat business.
  • Assisted in training new servers, providing guidance on company procedures and guest service standards.

Crew Member

Trader Joe's
San Diego
06.2017 - 04.2021
  • Provided exceptional customer service by greeting customers, answering questions, and assisting with product selection, ensuring a positive shopping experience.
  • Operated cash register efficiently, handling cash, credit, and debit transactions, and processing returns or exchanges with accuracy.
  • Collaborated with team members to achieve store goals, enhance product knowledge, and promote a friendly, inclusive, and cooperative work environment.

Server

Hammond's Gourmet Ice Cream
08.2016 - 06.2017
  • Engaged customers with enthusiasm, providing recommendations and showcasing menu items.
  • Maintained a clean and organized workspace, upholding health and safety standards.
  • Resolved customer concerns promptly, ensuring satisfaction and repeat business.

Education

Bachelor of Arts - English

San Diego State University
San Diego
05.2025

Skills

  • Team collaboration and communication
  • Customer service excellence
  • Attention to detail
  • Creative writing skills
  • Problem-solving abilities
  • Bilingual proficiency
  • Public speaking
  • Time management
  • Written communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server

Union Kitchen and Tap Gaslamp
04.2021 - Current

Crew Member

Trader Joe's
06.2017 - 04.2021

Server

Hammond's Gourmet Ice Cream
08.2016 - 06.2017

Bachelor of Arts - English

San Diego State University
Juliet Kay Mandigo