Julieth Reyes
Burnaby,British Columbia
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Office Assistant
Integra Eyecare Centre
Burnaby, BC
09.2024 - 03.2026
- Greeted and checked in patients, ensuring a professional and welcoming environment
- Managed multi-line phone system, addressing patient inquiries and directing calls to appropriate personnel
- Assisted in maintaining patient flow, reducing wait times and enhancing overall patient experience
- Processed billing, insurance claims, and payments accurately, ensuring timely reimbursement and client satisfaction
Flight Attendant
Flair Airlines
Richmond, BC
04.2022 - 05.2024
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Communicated effectively with crew members and ground staff.
- Conducted safety demonstrations to educate passengers on emergency protocols.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Office Assistant
Etro LTD
Burnaby, BC
05.2019 - 03.2022
- Coordinated schedules and meetings for team members to ensure smooth collaboration
- Managed phone calls, emails, and front desk inquiries to maintain effective communication
- Organized files, records, and documents efficiently
- Assisted in preparing reports and correspondence to support team operations
Education
Vancouver, BC - Early childhood Educator Assistant
Vancouver Community College
Vancouver, BC12-2024
High School Diploma - Burnaby, BC
Byrne Creek Secondary School
Burnaby, BC06-2015
Skills
- Bilingual communication (English/Spanish)
- Customer service and support
- Professional interaction
- Team collaboration
- Pressure problem-solving
- First Aid/CPR
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Office Assistant
Integra Eyecare Centre
09.2024 - 03.2026
Flight Attendant
Flair Airlines
04.2022 - 05.2024
Office Assistant
Etro LTD
05.2019 - 03.2022
Vancouver, BC - Early childhood Educator Assistant
Vancouver Community College
High School Diploma - Burnaby, BC
Byrne Creek Secondary School