Overview
Work History
Education
Skills
Languages
Timeline
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Julieta Peiro

Julieta Peiro

Montreal,QC

Overview

3
3
years of professional experience

Work History

Concierge Coordinator

Agence Niché
06.2023 - 10.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email interactions.
  • Remedied issues quickly and effectively through active listening and dynamic communication skills.
  • Managed daily operations of concierge
  • Concierge service mailbox management
  • Respond to any questions from conference participants by telephone or email with a high level of vocabulary and professionalism.
  • Accommodate the participant by seeking quick and effective solutions with the in-house team.
  • Anticipate future problems and propose solutions to avoid them.

Guest-relations-manager

Bajouk Signature
01.2023 - Current
  • Management of invitations and accreditations to lounges or VIP events.
  • Managing dispatch of concierges to event sites and assigning their tasks
  • Accelerate guest interactions, accommodate special requests, and facilitate prepayments
  • Demonstrates professionalism and conveys positive impression during phone and email interactions, effectively managing information and remaining composed during challenging circumstances.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Create special moments and ensure VIP treatment of important customers

Project Coordinator- Production

C2 Montréal
05.2022 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Manage on-site staff and train and dispatch the concierge team on site.
  • Monitor the project budget on a daily basis and raise the flag with the executive producer when there is a deviance.

It Contracts Operations Manager

Desjardins
01.2021 - 05.2022
  • Analyze, identify and interpret customer needs in terms of renewal
  • Management of standard contracts with value equal to or less than 150k
  • Negotiation of contracts with supplier or reseller to determine most interesting offer
  • Perform appropriate follow-ups with parties involved in the renewal (governance, obsolescence group, client, watch office and others)
  • Work on processesing alignment between the renewal team and the acquisition team in order to have a compliant methodology.

Education

BBA - Supply Chain And Operations Management

Université Du Québec À Montréal (UQAM)
Montreal, QC
12.2020

Skills

  • Creative Solutions
  • Train Staff
  • Excellent written and verbal skills
  • Comfortable in a high-volume, fast-paced environment
  • Attention to detail
  • Polyglot
  • Adaptability
  • Problem-Solving
  • Customer service
  • Organization
  • Multilingual Skills

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Native or Bilingual
Italian
Elementary

Timeline

Concierge Coordinator

Agence Niché
06.2023 - 10.2023

Guest-relations-manager

Bajouk Signature
01.2023 - Current

Project Coordinator- Production

C2 Montréal
05.2022 - Current

It Contracts Operations Manager

Desjardins
01.2021 - 05.2022

BBA - Supply Chain And Operations Management

Université Du Québec À Montréal (UQAM)

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Julieta Peiro