Julieta Javonillo
Ottawa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Junior Program Officer
Canada Border Services Agency
01.2022 - Current
- Conducted research of various non-residents and residents importers to identify potential errors in bond application.
- Reviewed, assessed, processed customs bonds, endorsements, riders, and cancellations through CBSA Assessment and Revenue Management (CARM).
- Collaborated with finance to process deposit and/or withdrawal of cash security.
- Collected, arranged, and input information into Apollo.
- Maintained the generic mailbox daily by responding to clients’ inquiries, questions and concerns; and redirecting those related to other program areas.
- Worked closely with sureties and brokers to ensure compliance and completeness of importers application.
- Provided guidance and support to team members, fostering a collaborative work environment that encouraged professional growth.
- Performed mail duties by collecting, sorting, tracking and distributing of mail.
- Prepared rejection letters for inaccurate and incomplete customs bonds, notice of cancellations, reinstatements, riders and endorsements.
- Collaborated with Licensing team and senior leadership team to ensure compliance with all relevant regulations on Release Prior to Payment program.
- Generated and submitted weekly report to Master Data team.
- Provided training to four new staff.
Pre-board Screening Officer
GardaWorld
11.2011 - Current
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Assisted in deterring potential threats by performing regular and random security checks.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
A/Junior Program Officer
Canada Border Services Agency
09.2019 - 09.2020
- Reviewed, assessed, and processed accounts security (ASEC) applications.
- Updated Importers’ profile, modify security and log changes for other team members accessibility.
- Requested and reconciled the division's credit card purchases and submitted for approval.
- Created travel requests, travel claims and booking travel arrangements for the division.
- Assisted in the preparation of dockets, routing slips, etc. for the Directors, Manager & Staff.
- Coordinated translation requests for the division.
- Conducted research of office supplies and equipment requirements to ensure cost effective measures are applied.
- Coordinated human resources paperwork as required.
- Coordinated accommodation requests.
- Collected, sorted and distributed daily mail for the division.
- Maintained boardroom booking calendar and requests.
- Performed other clerical duties for the division such as scanning, printing and filing.
Program Administrative Clerk
Canada Border Services Agency
05.2019 - 09.2019
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to various teams as needed.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Input data into spreadsheets and databases.
Records Management Officer
Canada Border Services Agency
04.2017 - 05.2019
- Maintained accurate inventories of record holdings through meticulous tracking systems and periodic audits.
- Reduced costs associated with record storage by implementing space-saving strategies such as consolidation initiatives.
- Ensured regulatory compliance by staying current on industry standards and legislation related to records management.
- Transmitted documents, organized revisions and tracked changes.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Worked with internal team members to remedy issues with preemptive solutions.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Worked with internal staff to process documents and sent for closing.
Mail Processing Clerk
Canada Border Services Agency
07.2010 - 04.2017
- Recorded outgoing mail and packages for proper tracking.
- Assisted coworkers with sorting tasks during peak times.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Followed established procedures for handling sensitive materials.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
Education
Fundamentals of Records And Information Management
University of Toronto
04-2019
Accounting And Payroll
CDI COllege
Ottawa, ON10-2005
Bachelor of Science - Business Administration
Saint Paul College of Ilocos Sur
Vigan, Ilocos Sur, Philippines03-1996
Skills
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Interpersonal skills
Languages
English
Professional Working
Timeline
Junior Program Officer
Canada Border Services Agency
01.2022 - Current
A/Junior Program Officer
Canada Border Services Agency
09.2019 - 09.2020
Program Administrative Clerk
Canada Border Services Agency
05.2019 - 09.2019
Records Management Officer
Canada Border Services Agency
04.2017 - 05.2019
Pre-board Screening Officer
GardaWorld
11.2011 - Current
Mail Processing Clerk
Canada Border Services Agency
07.2010 - 04.2017
Fundamentals of Records And Information Management
University of Toronto
Accounting And Payroll
CDI COllege
Bachelor of Science - Business Administration
Saint Paul College of Ilocos Sur
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