Julieta Esparza

-Review purchase orders for accuracy, pricing, and compliance for any international orders and follow them throughout their lifecycle.
-Manage customer comments and compliments by responding in a timely manner with clarification and/or requested information.
-Process RMA's, warranties, internal memos, as well as create and deliver instruction manuals for the products.
-Utilize our ERP system to set up new customers, update existing orders and manage billing activities.
-Quote Standard products as well as high volume spare parts.
-Maintain organized throughout customer requests, update any data as necessary, and provide satisfactory customer service.
-Collaborate with production, purchasing, quality, shipping and accounting in an effort to expedite as required and deliver an on-time product
- Facilitate meetings for less standard products in order to assist project managers and the application engineers.

-Served as the Spare parts planner who analyzed orders and balanced those that needed priority and were new.
-Tracked the manufacturing progress and ensured the goods were on schedule.
-Determined the timeline for projects based on availability and vendor schedules.
-Verify correct information on orders and shipping paperwork which includes packing slips, invoices and other shipping documents

-Served as the main front desk point of contact by greeting visitors, managing incoming calls and notifying personnel of arrivals.
-Performed administrative duties like filing, photocopying, faxing and handling oncoming mail.
-Maintained reception area and clean by complying with procedures, rules, and regulations.
-Schedule meetings and lunches
-Oversaw the entry of temporary/full time employee timecards as well as managed accounts payable files.
-Handled visitor documents and used CIBtvisas for international visitors.