Julieta Battaglia
Mississauga,ON
Summary
Reliable, hardworking and passionate employee seeking a career to further my professional and personal growth and development. Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
11
11
years of professional experience
Work History
Data Entry Intern
Summitt Energy
2022.10 - Current
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Created residential and commercial electricity and natural gas contracts using company's systems.
- Verified details with residential and commercial, internal and external customers by using verification scripts and entering customer information in company's system.
- Resolved problems and clarified issues by answering to customers concerns and providing alternative solutions based and using company policies.
- Followed up with customers, agents and other company's departments.
- Obtained and tracked customer's enrollment data from utilities.
- Input data entry into company system and department internal files to keep each customer record updated, handled information in a confidential manner.
- Handled and processed payments from different markets.
- Attended to mandatory training sessions and adapted to procedural changes.
Bilingual Customer Service Representative
Cloud 5
2022.08 - 2022.10
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Provided an exceptional customer experience by answering all questions and concerns guest may have.
- Followed the approved call/sales to meet department sales metrics.
- Scheduled and attended to daily and weekly meetings, coaching and training sessions.
- Use phones, e-mail, webcam and web browsers efficiently to perform tasks.
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
- Work flexible hours; night, weekend, and holiday shifts.
Warehouse Cleaner
E.B Services
2019.12 - 2022.04
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Participated in warehouse safety meetings and trainings to stay informed about best practices related to workplace cleanliness, hazards prevention, and overall facility maintenance.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Supervised supplies in inventory and submitted reorder requests.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Multi-Store Leader
Instinto Group
2017.11 - 2019.10
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Scheduled in person and virtual meetings with suppliers from another regions of Argentina.
- Negotiated with distributors in order to receive merchandise at competitive prices.
- Managed and controlled stock and inventory for 3 shops.
- Maintained database of 3 stores in appropriate folders and on company server.
- Administered tasks organizing employee schedules, time off and record keeping.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Helped the customer service team members to handle problematic customers.
Store Associate
Instinto Group
2016.04 - 2017.11
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped to maintain stores database.
- Created, maintained and cleaned the store front display.
Store Associate
Zica Artesanias
2014.01 - 2016.02
- Attended and advised foreign and local clients who sold handmade and regional products of Mendoza City.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
ASSISTANT ADMINISTRATIVE SECRETARY
Comfort
2012.09 - 2013.09
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained strict confidentiality of sensitive information while handling a high volume of administrative tasks.
- Provided clerical support to company employees by copying, filing stock documents.
- Created personalized budgets for clients.
- Paid bills and completed all banking activities.
Education
College Certificate - Human Resources
Fundacion Universitas
Mendoza, Argentina.05.2019
Skills
- Multitask.Time management. Microsoft Word, Microsoft Excel, MS access.
- Fast learner.
- Customer service, education, counselling.
- Multi-line phone proficiency.
- Data Entry Software Knowledge
- Order Processing
- Administrative Support
- Stock replenishment.
- Product identification.
- Safety Precautions.
- Product identification.
- Safety Precautions.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Additional Information
Completed computer and excel courses.
Attained to customer service trainings.
Completed WHIMS and Health&Safety courses.
Timeline
Data Entry Intern
Summitt Energy
2022.10 - Current
Bilingual Customer Service Representative
Cloud 5
2022.08 - 2022.10
Warehouse Cleaner
E.B Services
2019.12 - 2022.04
Multi-Store Leader
Instinto Group
2017.11 - 2019.10
Store Associate
Instinto Group
2016.04 - 2017.11
Store Associate
Zica Artesanias
2014.01 - 2016.02
ASSISTANT ADMINISTRATIVE SECRETARY
Comfort
2012.09 - 2013.09
College Certificate - Human Resources
Fundacion Universitas
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