Juliet Sarpong
Toronto,ON
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Competent Product Specialist with more than 3 years of experience working in customer service.
Proving my passion in assisting and helping people as I find it rewarding,am looking to transition back into Sales and customer service industry and provide value to customers
Overview
6
6
years of professional experience
Work History
Developmental and Personal Support Worker
Trillium Support Services
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Product Specialist
Ashley HomeStore
03.2020 - 10.2022
- Assisted with demonstrations for new product to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of new product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Sales and Customers service Assistant Manager
Ashley Homestore
05.2018 - 02.2020
- Assisting the main manager in Hiring new employees, Coaching and training new employees on how to use AshleyDirect, Order management and other Ashley software, Training New sales people, Planning and setting Daily, weekly, monthly and yearly sales goals and target and seeing to the day to day administration of the business, Answering customer enquiries, Assisting and placing customer orders, Ordering inventory including (Best sellers and hot buys), for the sales floor and in stock, Entering employees hours for Bi-weekly pay, Assisting manager in decision making, Assisting with setting up and decorating of the floor every morning to make sure the store is in good shape and well presented before the next day, Selling furniture and assisting customer to pick the right furniture and sizes for the homes, Making price quotes for customers buying in bigger quantities like hotels and property managements, Helping customer with financing application through Desjardins and fairstone, Scheduling and booking customers for delivery and making sure they receive the right products, Reporting damages to our damage representatives and receiving credits for customers, Following up with customers on orders through email or by phone with their orders, Making sure my store was doing well at the end of the day and every month
- Setting sales target for myself daily, Weekly and monthly (Generated and Made 1million in sales last year all by myself) My store was doing very well
Manager
Furniture Pluss and accessories(Sister Company to Ashley Homestore
09.2018 - 03.2020
- Managing the day to day administration of the company, Selling furniture to customer, Hiring new employees and training them, Ordering inventory for the sales floor and in stock, Setting sales targets and creating customer invoices, Decorating sales floor and making sure it’s well presented, Entering employees hours for Bi-weekly pay, Communicate with the other Store on customers orders and following up with customers
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
Education
Diploma - Business Management
Humber College
06.2018
Diploma - Accounting
Bedford College
England09.2014
Skills
- Customer Engagement
- Product Training
- Pricing strategy
- Communication
- Marketing/Promotions
- Organization
- Scheduling
- Inventory Management
- Financing
Languages
Twi
Native or Bilingual
English
Native or Bilingual
References
Will be provided upon request
Timeline
Developmental and Personal Support Worker
Trillium Support Services
10.2022 - Current
Product Specialist
Ashley HomeStore
03.2020 - 10.2022
Manager
Furniture Pluss and accessories(Sister Company to Ashley Homestore
09.2018 - 03.2020
Sales and Customers service Assistant Manager
Ashley Homestore
05.2018 - 02.2020
Diploma - Business Management
Humber College
Diploma - Accounting
Bedford College
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