Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Juliet N - Aaron

Saint John,Canada

Summary

Dynamic and results-oriented Human Resources Professional and Business Analyst with over 5 years of experience supporting organizational goals through effective HR management and delivering exceptional employee experiences. Demonstrated expertise in recruitment, employee relations, training and development, performance management, HR administration, and data analysis. Proven ability to implement HR policies and procedures in compliance with employment laws and regulations. Skilled in driving employee engagement and retention through strategic initiatives and cultivating a positive workplace culture. Adept at collaborating with cross-functional teams to support initiatives that enhance organizational performance and success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Human Resource Associate

WorksafeNB
07.2024 - Current
  • Performing Human Resources Information System (HRIS) and personnel file data maintenance, reporting and compliance.
  • Collaborating with cross functional teams to ensure successful implementation and seamless adoption of Human Resources Information Systems (HRIS).
  • Organizing and facilitating onboarding sessions, ensuring completion of onboarding and offboarding paperwork related tasks.
  • Coordinating events and projects such as employee training sessions and workshops.
  • Maintaining training records and schedules as well as supporting learning and development initiatives
  • Providing input into Human resource and business planning as well as service improvements.
  • Providing customer service and support for managers and employees
  • Managing benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
  • Enhancing employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
  • Support management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
  • Assist in updating company policies regularly to ensure alignment with current industry standards and best practices in human resources management.

Program Delivery Officer

Service New Brunswick (SNB)
03.2023 - 08.2023
  • Provided information and advice about diverse government initiatives on behalf of the government of New Brunswick to residents of the province.
  • Reviewed and processed applications for various government programs, ensuring meticulous attention to detail and strict adherence to sales guidelines and procedures.
  • Managed approximately 40 incoming calls, multiple emails and faxes per day from customers.
  • Utilized analytical thinking and judgment to assess client needs, determine the suitability of products/services, and recommend tailored solutions to meet customer requirements.
  • Responded to frequent client inquiries via phone calls, providing proactive and professional support to enhance customer experience and satisfaction.
  • Provided compelling information and advice on diverse product/service offerings.

Capability Development Advisor, HR

Mobile Telecommunication Network
07.2019 - 01.2023
  • Collaborated with department managers and HR team members to identify training needs and developed comprehensive training programs that aligned with organizational goals.
  • Coordinated the delivery of training sessions, workshops, and seminars for employees on topics such as company policies, compliance, soft skills, technical skills, and leadership development.
  • Created training materials, including presentations, manuals, handouts, and multimedia resources, to support training programs and ensure consistency in content delivery.
  • Facilitated virtual, in-person and blended learning sessions.
  • Built and maintained professional relationships with vendors and suppliers.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Bolstered stakeholder relations through effective communication and collaboration strategies.
  • Liaised with external training providers, consultants, and vendors to coordinate training programs, negotiate contracts, and manage vendor relationships effectively.
  • Analyzed training data, HR metrics, and feedback to generate reports and insights.
  • Promoted a culture of continuous learning among staff, fostering professional development opportunities and knowledge-sharing forums.
  • Coordinated training and orientation program for over 1000 employees.

HR Business Partner

James Cubitt Developments Limited
11.2014 - 06.2019
  • Recruited top talent to maximize profitability by posting job openings, screening resumes, scheduling interviews, conducting background checks, and facilitating the onboarding session for new hires.
  • Maintained and updated employee records using HRIS system.
  • Communicated HR policies, procedures, and updates to employees.
  • Assisted in resolving employee relations issues by conducting investigations, documenting findings, and providing support to managers and employees in conflict resolution processes.
  • Administered the performance appraisal processes and maintained records.
  • Ensured compliance with relevant employment laws, regulations, and company policies.
  • Collaborated with senior management to align HR initiatives with organizational goals.
  • Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Maintained utmost confidentiality in course of performing job duties.
  • Devised hiring and recruitment policies for over 100-employee company.

Education

Diploma - Information Technology: Business Analysis

New Brunswick Community College, Saint John, NB Canada
04.2024

Msc. - Human Resource Development and Consultancy

Birkbeck College, University of London, United Kingdom
09.2012

BSc. - Business and Management

University of Sunderland, United Kingdom
09.2009

Skills

  • Full-cycle Recruitment and Selection
  • Training Development
  • Customer service delivery
  • Data analysis
  • Compliance Management
  • Microsoft Office suite
  • Onboarding and orientation
  • Event management
  • Analytical and critical thinking
  • Employee relations management
  • Confidential document control
  • HRIS applications proficient
  • HR policy/procedure development
  • Talent management

Languages

English
Full Professional

Certification

  • Certified Professional Human Resources (CPHR) - February 2025
  • Society for Human Resource Management (SHRM) - February 2025
  • Senior Professional Human Resources International (SPHRi) - August 2019

Timeline

Human Resource Associate - WorksafeNB
07.2024 - Current
Program Delivery Officer - Service New Brunswick (SNB)
03.2023 - 08.2023
Capability Development Advisor, HR - Mobile Telecommunication Network
07.2019 - 01.2023
HR Business Partner - James Cubitt Developments Limited
11.2014 - 06.2019
New Brunswick Community College - Diploma, Information Technology: Business Analysis
Birkbeck College, University of London - Msc., Human Resource Development and Consultancy
University of Sunderland - BSc., Business and Management
Juliet N - Aaron