Juliet Halliday

Executed various cake decorating techniques to enhance visual appeal and customer satisfaction. Managed inventory levels to ensure availability of essential decorating supplies and ingredients. Delivered exceptional customer service by addressing inquiries and resolving issues promptly. Prepare custom ice cream creations quickly and accurately during high-volume hours. Greet guests warmly, assist with product selections, and ensure every order meets brand quality standards. Maintain a clean and organized service area while supporting team members when needed. Handle POS transactions, restock mix-ins and toppings, and help keep the store running smoothly during busy rushes.

I had the highest, or second to, add-on sales out of the entire team week after week consistently. Developed strong relationships with countless customers and have many of my own regulars who request to be seated in my section only when dining. Prepare salad, soup, and breadsticks while running all my own food and drinks. Help out if coworkers need it, no matter how busy I am, because I want to make sure everything goes as smoothly as possible for the whole team. I understand how to prioritize tasks in order to ensure everything gets done so that customers and coworkers stay happy. Taken large parties of 15–20 on my own no problem.

Seated hundreds of guests per night using nothing but a wipe-off board. Packed and took care of Togo orders. Took reservations, answered phone calls, and took online orders. Memorized thorough knowledge of the menu in order to make suggestions and sell appetizers, desserts, and sides to guests through online orders. Bussed tables and ran food when needed. Prepared salads and desserts.

Maintained a positive, customer-first attitude to exceed weekly and monthly sales targets. Efficiently managed high volumes of guests, serving an average of 120 customers per shift. Collaborated with a 12-person staff to ensure diners received timely service.