Juliet Briggs
Ottawa,Canada
Summary
Accomplished Accountant and Payroll Administrator with a specialization in Booking (I, II), simply Accounting, Bank remittance and reconciliation. Member of the Canada Payroll Association level 2. Strong experience in accounts payable, account receivable, general ledger, and bookkeeping. Sound Knowledge in payroll, taxes, and benefits. Familiar with Simply Accounting I and II, and ACCPAC. Excellent sales and customer service delivery skills. Self- motivated individual, with strong negotiation and problem solving skills. Proficient in the use of Microsoft Word, Excel, and PowerPoint.
Overview
12
12
years of professional experience
Work History
Debt Consultant/Customer Service Officer
MetCredit
07.2017 - Current
- Notify all customers of their debt status
- Handle all correspondence from the organization to various clients
- Negotiate a settlement plan with customers
- Input of data into large systems such as CSM, CUBS and ESL
- Collects all payments such as credit cards and bank loans
- File maintenance
- Key Advisor on mortgage settlement.
- Streamlined client communication processes for increased efficiency in case management.
- Enhanced team productivity by providing ongoing training and support to junior debt consultants.
- Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
- Reduced client debt by negotiating settlements and restructuring payment plans.
Customer Service /Collection Representative
ARO Incorporated
01.2016 - 01.2017
- Notify all customers of their debt status
- Handle all correspondence from the organization to various clients
- Negotiate a settlement plan with customers
- Input of data into large systems such as CSM, CUBS and ESL
- Collates all payments such as credit cards and bank loans
- File maintenance.
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Streamlined collections processes for improved efficiency and faster debt recovery.
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Enhanced team productivity, providing consistent coaching and support to fellow representatives.
Sales Associate/Donation center attendant
Value Village
07.2013 - 01.2016
- As a frontline staff, handled all customer inquiries and requests
- Worked as a cashier handling all payments, returns and exchanges
- Assisted with receiving goods from donors and inspecting to spots defects
- Deputized the store manager in all administrative duties
- Assisted with all special projects such as employee recognitions and training sessions.
Sales Associate
PC/ President Choice
04.2013 - 07.2013
- As a frontline staff, handled all customer inquiries and requests
- Worked as a cashier handling all payments, returns and exchanges
- Assisted with credit card sales and other special projects.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Hospitality Associate
Welcome Inn Hotel
01.2012 - 07.2013
- Assisted with maintaining a high level of cleanliness in the environment
- Handled the delivery of meals to all clients
- Deputized as a frontline staff and handled all customer inquiries
- Updated all inventory to identify gaps in and surplus stock.
Education
Diploma - Accounting and Payroll
Everest College Ottawa West
07.2013
High School diploma Equivalency -
Algonquin College
Ottawa, ON06.2011
Skills
- Debt Management
- Debt Settlement
- Debt Recovery
- Budget Planning
- Credit Counseling
- Bankruptcy Advising
- Loan Restructuring
- Data Entry
- Complaint Resolution
- Call Management
- Appointment Scheduling
Languages
English
Full Professional
Timeline
Debt Consultant/Customer Service Officer
MetCredit
07.2017 - Current
Customer Service /Collection Representative
ARO Incorporated
01.2016 - 01.2017
Sales Associate/Donation center attendant
Value Village
07.2013 - 01.2016
Sales Associate
PC/ President Choice
04.2013 - 07.2013
Hospitality Associate
Welcome Inn Hotel
01.2012 - 07.2013
Diploma - Accounting and Payroll
Everest College Ottawa West
High School diploma Equivalency -
Algonquin College
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