Open To Work
Juliet Kusi
Jemseg,NB
Summary
Compassionate and dedicated Personal Support Worker with Canadian clinical placement experience in long-term care and community settings. Former Registered General Nurse with over three years of hospital experience delivering high-quality patient care. Skilled in assisting residents with activities of daily living, mobility support, documentation, and person-support care. Certified in CPR/BLS, IPAC, Gentle Persuasive Approach, and safe lifts and transfers. Committed to promoting resident dignity, safety, comfort, and overall quality of life.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Personal Support Worker
Sienna Senior Living LTC
Mississauga, ON
01.2025 - Current
- Provided personal care and assisted 7–8 residents daily with bathing, dressing, grooming, and toileting
- Supported resident mobility, transfers, and range-of-motion exercises to promote independence
- Monitored resident conditions and promptly reported changes to nursing staff
- Documented daily care, nutrition intake, hydration, and actions observations accurately
- Assisted residents with meals, feeding, and hydration support
- Promoted resident dignity, comfort, and emotional well-being
- Collaborated with nurses and healthcare teams to implement personalized care plans
Personal Support Worker
Melocare Health Inc.
North York, ON
01.2025 - 05.2025
- Delivered personal care and daily living support to clients in home care settings
- Assisted with mobility, hygiene, meal preparation, and medication reminders
- Maintained accurate and timely documentation of client care and progress
- Built strong relationships with clients and families through compassionate care
- Used de-escalation techniques to manage responsive behaviour safely
- Ensured client safety, comfort, and emotional well-being
Registered General Nurse
Japekrom Health Centre
Bono Region, Ghana
04.2021 - 04.2024
- Delivered comprehensive patient care, including assessments, monitoring, and treatment support
- Monitored vital signs and identified changes in patient conditions
- Assisted patients with mobility, hygiene, and recovery support
- Collaborated with physicians and healthcare teams to deliver quality care
- Educated patients and families on health management and prevention
- Supervised junior staff and supported safe clinical practices
- Administered medications and treatments as prescribed by healthcare providers.
- Mentored junior nursing staff in best practices for patient safety and infection control protocols.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Exhibited strong leadership abilities when managing complex patient cases or overseeing the work of support staff members.
- Improved patient adherence to care plans by providing clear instructions, addressing misconceptions, and offering ongoing support during follow-up visits or phone calls.
- Advocated for patients'' rights to informed decision-making regarding their healthcare options, ensuring they received the necessary information to make educated choices about their treatment plans.
- Served as a mentor to new nurses, offering guidance on clinical skills and fostering a supportive work environment.
- Reduced hospital readmission rates through effective discharge planning and patient education on selfcare.
- Streamlined medication administration processes to reduce errors and ensure accurate dosing for all patients.
- Delivered comprehensive patient care, including assessments and vital sign monitoring.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Managed patients recovering from medical or surgical procedures.
- Investigated and resolved issues affecting hospital operations and patient care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Monitored patient reactions after administering medications and IV therapies.
- Contributed to quality improvement initiatives within the nursing department by identifying areas of potential growth or inefficiency in current protocols or procedures.
- Enhanced interdisciplinary communication by coordinating with physicians, therapists, and case managers to develop individualized care plans for patients.
Nursing Assistant
Holy Family Hospital
Berekum, Ghana
04.2019 - 03.2020
- Assisted over 10 patients with bathing, feeding, dressing, and mobility
- Maintained a clean and safe patient environment
- Reported patient condition changes to the nursing staff
- Provided emotional support and comfort to patients
Education
Personal Support Worker Certificate -
George Brown College
Toronto, ON01-2025
Registered General Nurse Diploma - undefined
Nursing and Midwifery Training College
Dunkwa-Offin, Ghana01-2017
Skills
Personal care assistance (bathing, dressing, grooming, toileting)
- Mobility support, lifts, transfers, and fall prevention
- Vital signs monitoring and reporting changes in condition
- Infection prevention and control (IPAC)
- Dementia care and responsive behaviour management
- Documentation and electronic health records (Point of Care)
- Meal preparation, feeding support, and hydration monitoring
- Resident safety, comfort, and emotional support
- Strong communication and teamwork skills
Affiliations
Ontario Personal Support Workers Association (OPSWA) | Member since 2025
Certification
- Personal Support Worker Certificate — George Brown College, Toronto, ON | 2025
- Gentle Persuasive Approach (GPA) | 2025
- Basic Life Support (CPR/BLS) | Valid until Sept 2025
- Standard First Aid | Valid until Sept 2027
- WHMIS | 2024
- IPAC Core Competencies | 2025
- Safe Lifts and Transfers Training | 2025
- Fall Prevention in Older Adults | 2024
- Food Handler Certification | Valid until 2030
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Personal Support Worker
Sienna Senior Living LTC
01.2025 - Current
Personal Support Worker
Melocare Health Inc.
01.2025 - 05.2025
Registered General Nurse
Japekrom Health Centre
04.2021 - 04.2024
Nursing Assistant
Holy Family Hospital
04.2019 - 03.2020
Registered General Nurse Diploma - undefined
Nursing and Midwifery Training College
Personal Support Worker Certificate -
George Brown College