Juliet Afrifa
MISSISSAUGA,ON
Summary
Compassionate social services professional with over 5 years of experience in community support, conflict resolution, and career coaching. Skilled in crisis intervention and mental health support for diverse populations, including children and adults. Proven ability to lead teams, mentor others, and effectively manage high-stakes situations. Committed to fostering collaborative environments and driving positive organizational outcomes.
Overview
1
1
Certification
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Program Facilitator
Vita Centre
09.2025 - Current
- Facilitated programs that support mothers and families in community development.
- Facilitated up to 10 group sessions weekly to enhance participant engagement.
- Led group discussions to foster engagement and open communication among participants.
- Collaborated with staff to enhance program delivery and participant experience.
- Evaluated participant feedback to refine program offerings and better meet community needs.
- Monitored program activities to ensure alignment with organizational goals and values.
- Prepared reports for stakeholders, outlining program achievements and identifying areas for improvement.
- Work collaboratively with the second Program Facilitator to prepare detailed session plans and submit weekly to program manager
Intake and Access Specialist / Remote Care Monitoring
The Salvation Army Toronto Grace Health Centre
01.2023 - Current
- Coordinated intake processes for new patients, facilitating timely and accurate information collection to enhance patient care.
- Receive and respond to referrals from hospitals, social service organizations, and other sources.
- Communicated with families or patients regarding safety alerts, addressing concerns and coordinating team responses to align with patient/family needs and goals.
- Monitor the electronic database for alerts and follow pathways to ensure patients are safe.
- Document events in accordance with Toronto Grace best practice guidelines and escalate to Manager or GRTHealth as appropriate
- Document patient participation, subjective, and objective findings of treatment sessions as per documentation guidelines.
- Follow principles of PHIPA and maintain accurate statistical data as required.
- Maintained accurate records of patient interactions in electronic health systems diligently.
- Implemented automated system for managing user access requests and approvals, streamlining workflow and improving response times.
Supply Educational Assistant
Halton School Board
Halton Hills, Ontario
09.2024 - 03.2026
- Assisted teachers in implementing individualized education plans for diverse student needs.
- Monitored student behavior and provided guidance on social interactions.
- Supported classroom activities by preparing learning materials and resources.
- Engaged in ongoing training to stay updated on educational practices and tools.
Volunteer and community Engagement Coordinator /Data Analyst Intern
Vita Center
Mississauga, Ontario
05.2024 - 09.2024
- Facilitated communication between sales team and external organizations to enhance collaboration and support business objectives
- Customer-oriented, acknowledging client's grievances and complaints while finding suitable ways to ensure 100% customer satisfaction.
- Processed customer orders and managed inventory to align with consumer needs, contributing to sales growth
- Wrote reports for management on service delivery to provide insights and support decision-making
Administrative Assistant/ Customer Service Representative
Electrical Sales Network
01.2018 - 05.2024
- Customer-oriented, acknowledging client's grievances and complaints while finding suitable ways to ensure 100% customer satisfaction.
- Handled multiple tasks simultaneously, managing phone calls and navigating various computer applications to ensure efficient customer service
- Facilitated communication between sales team and external partners to streamline collaboration and enhance project outcomes
- Facilitate orders placed and perform inventory management to best suit the needs of consumers, thereby increasing sales of the company
- Write reports for management on service delivery
- Tracked inventory levels regularly of all orders entered and tracked usage and document variances
- Coordinated daily meetings with various departments and maintained accurate records of account reconciliations to support financial oversight
- Performed duties in machine operation, production, and packaging products as per order
Social Service Worker - Student Practicum
The Salvation Army Brampton Queen Street Youth Shelter
01.2022 - 12.2022
- Advocated for youth with mental health issues and concurrent and dual diagnosis, provided one-on-one support, resources, counselling, and supported youth in conflict with the law
- Researched and referred clients to appropriate resources, ensuring access to essential support services.
- Maintained thorough case history records and wrote detailed reports to document client progress and inform treatment plans.
- Documented client case histories meticulously to ensure comprehensive records.
- Facilitated group programming sessions for residents in a group setting (psychoeducational programming, life skill-based programming, leisure-based activities, etc.)
Direct Support Professional
Community Living Mississauga
01.2021 - 01.2022
- Assist clients in developing and maintaining community supports, daily living, and social skills necessary to obtain independence in the community
- Provided support to individuals who have intellectual disabilities to achieve their full potential in their communities
- Enhanced individual outlook and daily living through personalized, compassionate care
- Established safe, positive living environments by effectively communicating with families and colleagues about concerns and challenges
- Followed agency health and safety protocols to ensure client protection
Education
Certificate - Addictions And Mental Health
Algonquin College
Ottawa 05.2025 - 09.2026
Bachelor of Social And Community Development - Social Sciences
Sheridan College
Brampton 09.2022 - 08.2024
Diploma in Social Service Worker (Hons) - Social Sciences
Sheridan College
Brampton, Ontario 09.2020 - 04.2022
Skills
- Program facilitation
- Mental health expertise
- Trauma-informed care
- Client advocacy
- Needs assessment
- Group coordination
- Group dynamics
- Active listening
- Strong communication skills
- Leadership skills
- Team collaboration
- Team-player
- Results-driven
- Proactive
- Organized
- Proficient at multitasking
- Problem-solving
- Empowerment strategies
- Quick learner
- Motivated learner
- High-quality services
- Relationship building
- Data documentation
- Strong computer skills
- MS Word
- Excel
- PowerPoint
- Office 365
- Adobe software
- SAP databases
- Client advocacy
- Group coordination
- Data documentation
- Needs assessment
- Educational support
- Group dynamics
Affiliations
Ontario College of Social Workers and Social Service Worker (OCSWSSW)
Certification
First Aid and CPR, 10/22/25, CA
Languages
- English
- Akan
Headline
Social Service Worker
Full Name
Juliet Afrifa
Timeline
Program Facilitator
Vita Centre
09.2025 - Current
Certificate - Addictions And Mental Health
Algonquin College
05.2025 - 09.2026
Supply Educational Assistant
Halton School Board
09.2024 - 03.2026
Volunteer and community Engagement Coordinator /Data Analyst Intern
Vita Center
05.2024 - 09.2024
Intake and Access Specialist / Remote Care Monitoring
The Salvation Army Toronto Grace Health Centre
01.2023 - Current
Bachelor of Social And Community Development - Social Sciences
Sheridan College
09.2022 - 08.2024
Social Service Worker - Student Practicum
The Salvation Army Brampton Queen Street Youth Shelter
01.2022 - 12.2022
Direct Support Professional
Community Living Mississauga
01.2021 - 01.2022
Diploma in Social Service Worker (Hons) - Social Sciences
Sheridan College
09.2020 - 04.2022
Administrative Assistant/ Customer Service Representative
Electrical Sales Network
01.2018 - 05.2024