Juliet Adeboye
Calgary,AB
Summary
A motivated and organized Human Resource professional with expertise in Human resources proficiencies, excellent customer service, and providing administrative support while creating positive employee experiences leading to the actualization of organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Westjet
Calgary, AB
08.2022 - Current
- Serve as first point of contact for inquiries about bookings and modifications and responding to the customer requests in line with service levels of agreement and established guidelines
- Address general inquiries regarding services and policies in line with established company guidelines.
- Escalate and triage guests requests and complaints such as payment card disputes to the appropriate department.
- Resolving passenger inquiries, concerns and issues related to flight delays, cancellations and reaccommodationing customers on alternative flights.
- Constantly following company policies and procedures related to booking at all time to ensure 100% consistency in the process.
- Active listening to guests complains and resolving their issues.
- Inputting data on Sabre platform to create resrvations for customers.
Human Resources Officer
Synergy HomeCare
Schaumburg, Illinois
01.2019 - 04.2022
- Facilitated successful interview processes, led orientation events, and managed onboarding activities for more than 100 new hires, enhancing morale and performance in the organization
- Responsible for managing new hire benefit enrolment and changes.
- Analyzed HR metrics, prepared reports such as workforce analysis, vacancies, exits, turnover rates monthly using Excel spreadsheet, provided recommendations on HR best practices to management.
- Coordinated annual employee performance and appraisal performance.
- Responded to employees inquiries about benefits or other HR related issues.
- Responsible for inputting and managing employee data on eRSP.
- Prepared responses to HR enquiries in line with employment labour law and regulations.
Senior Personnel Officer
National Universities Commission
Maitama, Abuja, Nigeria
01.2016 - 04.2018
- Conducted recruitment and selection processes for various positions, including interviewing and assessing over 300 candidates.
- Developed employee orientation and training programs for new hires.
- Organized health and safety activities such as hazard identification, risk assessments, emergency preparedness drills.
- Reviewed personnel policies and procedures to ensure compliance with applicable laws and regulations.
- Managed employee relations issues including grievances, disciplinary proceedings, and dispute resolution.
- Provided advice on employment law matters to management teams.
- Developed job descriptions and performance standards in line with organizational objectives.
Personnel Officer I
National Universities Commission
Maitama, Abuja,
01.2013 - 12.2015
- Assisted with recruitment processes, including job postings and interviewing of candidates.
- Compiled list of successful candidates in the recruitment process.
- Scheduled new employees for orientation.
- Ensured that all personnel documents were properly completed and filed according to legal requirements.
- Prepared and maintained employment records using human resources management software "SeamlessHR"
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Selected qualified job applicants and referred to managers to make hiring recommendations.
Personnel Officer II
National Universities Commission
Maitama, Abuja, Nigeria
12.2009 - 12.2012
- Assisted in recruitment exercises.
- Assisted in the development of job descriptions for various positions within the organization.
- Prepared reports related to HR metrics such as turnover rate, absenteeism.
- Update and maintain employee records
- Assisted with planning, organizing and coordinating company events.
- Informed job applicants, by telephone, letter, or e-mail, of their employment application status;
- Reviewed applications to determine if the qualification requirements are met or if disqualifying factors are present.
- Assisted in devising and implementing human resources policies
Education
Diploma in Human Resources (In View) -
Bow Valley College
Calgary, AB04.2025
Bachelors of Science, Psychology -
University of Ibadan
Skills
- Administrative and organizational skills with great attention to details
- Fluent in English
- Excellent customer service
- Strong verbal and written communication skills
- Self-motivated showing good decision making and judgment skills
- Strong interpersonal skills
- Database management
- Hr analytics
- Team player
- Ability to prioritize
- Adaptability
- Ability to work with minimum supervision
- Excellent use of MS Office Suite
Technical skills
· Microsoft Office: MS Excel, MS Word, PowerPoint, MS Access
· HRMS: UKG/Ultipro Peoplesoft
· Other Productivity Tools: Workforce ESP/Kronos, eRSP, Sabre Genesys
Reading, travelling, watching psychological thrillers
I have a passion for reading, particularly in the Mystery, Thriller & Suspense genres. Some of my favorite authors include James Patterson, Patricia Cornwell, and others like Sandra Brown John Grisham, and Michael Connelly. I find their ability to craft intricate plots and create suspenseful narratives truly captivating.
When it comes to traveling, I have a strong preference for road trips. I love the freedom they offer—the ability to explore off-the-beaten-path destinations, take in scenic views, and discover hidden gems along the way. There's something about the open road that allows for spontaneous adventures and unforgettable experiences with my family
In terms of entertainment, I enjoy watching crime stories, with shows like Criminal Minds and Bones being among my favorites. These series keep me on the edge of my seat, and I appreciate the psychological depth and complexity of the characters and cases. Other shows I enjoy include FBI, and CSI
Cooking is another hobby of mine, and I enjoy experimenting with new recipes. Whether it's trying out a new cuisine or perfecting a classic dish, I find the process of creating something delicious to be incredibly satisfying.
Timeline
Customer Service Representative
Westjet
08.2022 - Current
Human Resources Officer
Synergy HomeCare
01.2019 - 04.2022
Senior Personnel Officer
National Universities Commission
01.2016 - 04.2018
Personnel Officer I
National Universities Commission
01.2013 - 12.2015
Personnel Officer II
National Universities Commission
12.2009 - 12.2012
Diploma in Human Resources (In View) -
Bow Valley College
Bachelors of Science, Psychology -
University of Ibadan
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