Julienne Fectiluse
Miami
Summary
As a room attendant, my main duties include thoroughly cleaning and preparing guest rooms to ensure a pleasant stay. This involves making beds, vacuuming, dusting, and replenishing supplies such as towels and toiletries. I inspect rooms for maintenance issues and report any problems to the maintenance team. I handle guest requests with a professional attitude, ensuring that their needs are promptly addressed. Maintaining high standards of hygiene and safety, following proper cleaning procedures, and ensuring that all room amenities are in working order are also key parts of the job. Keeping the housekeeping cart stocked and organized, and adhering to the hotel's quality standards are essential for providing an excellent guest experience.
Overview
6
6
years of professional experience
Work History
Room Attendant
citizenM
Miami
01.2022 - 05.2023
- Company Overview: CitizenM Hotel, a modern hotel chain known for its stylish and affordable accommodations
- As a room attendant at CitizenM Hotel, I was responsible for ensuring each guest room was impeccably clean and welcoming
- My daily tasks included making beds, vacuuming floors, dusting surfaces, and replenishing towels, toiletries, and other amenities
- I regularly inspected rooms to identify and report maintenance issues, ensuring that any problems were promptly addressed
- I handled guest requests with professionalism and a friendly demeanor, striving to exceed their expectations
- Additionally, I maintained a well-organized housekeeping cart and followed strict hygiene and safety protocols to uphold the hotel's high standards
- My role also involved coordinating with other hotel staff to ensure a smooth and efficient operation
- CitizenM Hotel, a modern hotel chain known for its stylish and affordable accommodations
- Organized supplies for use based on expected customer needs.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Room Attendant
DoubleTree by Hilton
02.2021 - 01.2022
- Clean Guest Rooms: Make beds, vacuum floors, dust surfaces, and clean windows
- Restock Supplies: Replenish towels, toiletries, and other room amenities
- Inspect and Report: Check for maintenance issues or damages and report them to the maintenance team
- Handle Guest Requests: Address and fulfill special requests or needs from guests with a professional attitude
- Follow Hygiene Protocols: Adhere to health and safety guidelines to ensure cleanliness and sanitation
- Maintain Equipment: Keep housekeeping carts and cleaning supplies organized and stocked
- Uphold Standards: Ensure that all rooms meet the hotel's quality and cleanliness standards
- Coordinate with Staff: Work with other hotel staff to ensure efficient room turnover and guest satisfaction
- Manage Waste: Dispose of trash and recyclables properly and ensure rooms are free of clutter
- Prepare for New Guests: Set up rooms according to hotel standards for incoming guests, including arranging furniture and checking amenities
Room Attendant
Edison Hotel
Miami Beach
03.2020 - 03.2021
- Organized supplies for use based on expected customer needs.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replenished each guest room with water glasses, toiletries and paper products.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Room Attendant
Sea Coast
Miami
04.2017 - 05.2019
- Maintain all cleaning equipment, supplies, and products; ensure safe and sanitary storage and care of products
- Load all laundry into washer and add specified cleaning agents
- Take wet, clean items and dry as directed
- Sort and fold or hang clean dried items
- Maintain inventory of all cleaning supplies and communicate needs to general manager
- Maintaining all laundry equipment and inform facilities manager as to any maintenance needs
- Perform additional laundry services when necessary
- Keep all public spaces neat and tidy
- Report repairs and replacements needed when encountered on job
Education
High school or equivalent -
Skills
- Janitorial
- Customer Service
- Bilingual
- Housekeeping
- Food Safety
- Cleaning Experience
- Laundry
- Facilities Maintenance
- Facilities Management
- Commercial Cleaning
- Haitian Creole
- Restaurant Experience
- French
- Budgeting
- Excellent interpersonal and communication skills
- Research and planning skills
- Quick study
- Open minded
- Excellent communication skills
- Perform great in a group setting
- Require little supervision with independent tasks
- Work well under pressure
Additional Information
Excellent interpersonal and communication skills. Research and planning skills. Quick study, open minded, excellent communication skills, perform great in a group setting and require little supervision with independent tasks, work well under pressure. Bilingual in Haitian Creole.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Room Attendant
citizenM
01.2022 - 05.2023
Room Attendant
DoubleTree by Hilton
02.2021 - 01.2022
Room Attendant
Edison Hotel
03.2020 - 03.2021
Room Attendant
Sea Coast
04.2017 - 05.2019