Juliene de la Cruz
Toronto,ON
Summary
Dedicated and detail-oriented professional with a background in healthcare administration and strong communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant III
Toronto Rehab Institute University Centre
10.2020 - Current
- Register and schedule patients for outpatient clinics, maintaining accurate records. -Managed approximately 45 incoming calls, emails and faxes per day from customers- Process patient charts post-clinic visits, ensuring data accuracy. - Serve as liaison between patients, physicians, and clinics, ensuring top-notch customer service. - Proficient in EPIC, PHS, EPR, and Microsoft Office applications.
Scheduling Coordinator (maternity Leave Coverage)
Fountain View Care Community
09.2019 - 10.2020
- Efficiently scheduled over 120 nursing staff members, ensuring adequate coverage. - Managed nursing care supplies inventory and processed payroll. - Facilitated onboarding for new hires and provided backup to Senior Office Manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Administrative Assistant
Rekai Centres
06.2018 - 02.2020
- Greeted visitors and provided assistance. - Managed phone calls and delivered efficient and friendly customer service. - Scheduled meetings, appointments, and work hours for healthcare staff. - Fostered positive interactions with residents, staff, visitors, and contractors.
Nursing Clerk
St. George Care Community
02.2019 - 09.2019
- Welcomed visitors and provided assistance. - Managed inbound calls and delivered exceptional customer service. - Scheduled meetings and appointments, including work hours for healthcare staff. - Maintained professional and friendly interactions with residents, staff, and visitors.
Administrative Assistant
Concord Marble & Granite Inc
02.2015 - 06.2018
- Provided excellent customer service through various communication channels. - Managed customer orders, correspondence, and bookkeeping. - Coordinated travel arrangements and handled payroll. - Scheduled quotation visits, installations, and meetings.
Seasonal Merchandising Associate
Costco
12.2014 - 01.2015
- Maintained store integrity through continuous shelf stocking.
Research Assistant
University of Toronto
05.2011 - 08.2011
- Conducted research on various career fields. - Corresponded with individuals about career paths. - Updated and organized files using Microsoft Excel and Office.
Research Assistant
University of Toronto
05.2009 - 05.2011
- Conducted literature research on given topics. - Organized results using Microsoft Excel and Office. - Corresponded with individuals contacting the Professor. - Ran experiments.
Sales Associate
Over the Rainbow
08.2007 - 10.2009
- Maintained store integrity through continuous shelf stocking. - Assisted customers in selecting high-end denim and coordinating items.
Education
Bachelor of Science - Psychology and Linguistics
University of Toronto
Toronto, ON08.2011
Skills
- Strong written and verbal communication skills
- Excellent prioritization and organizational abilities
- Quick learner with adaptability
- Team player with ability to work independently
- Tech-Savvy
- Customer Service
- Appointment Scheduling
- Critical Thinking
- Microsoft Excel
- Resourceful
References
Available upon request
Volunteer Experience
- Bridgepoint Health
- Toronto Rehab Institute
- Voice and Resonance Lab at the University of Toronto
- Holland Bloorview Kids Rehab
- Ontario Association of Speech Pathologist and Audiologist (OSLA)
- Geneva Centre
- World Youth Day
- AOII Foundation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant III
Toronto Rehab Institute University Centre
10.2020 - Current
Scheduling Coordinator (maternity Leave Coverage)
Fountain View Care Community
09.2019 - 10.2020
Nursing Clerk
St. George Care Community
02.2019 - 09.2019
Administrative Assistant
Rekai Centres
06.2018 - 02.2020
Administrative Assistant
Concord Marble & Granite Inc
02.2015 - 06.2018
Seasonal Merchandising Associate
Costco
12.2014 - 01.2015
Research Assistant
University of Toronto
05.2011 - 08.2011
Research Assistant
University of Toronto
05.2009 - 05.2011
Sales Associate
Over the Rainbow
08.2007 - 10.2009
Bachelor of Science - Psychology and Linguistics
University of Toronto
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