Summary
Seasoned Systems Administrator with 10+ years of experience across Linux, Windows, Azure, KVM and VMware environments. Expert in automation, service migrations, Zero Trust networking, and ISO/SOC compliance. Strong leadership in team and project management, with a focus on high availability and operational excellence.
Overview
13
13
Years of professional IT experience
Work History
Senior Systems Administrator
BRP, Bombardier Recreational Products
04.2024 - Current
- Administer and maintain Linux and Windows servers across multiple countries.
- Administer and maintain VMware ecosystems.
- Implementation/Migration of services and technologies (Intune, SCCM, Exchange, Postfix, Ansible, Microsoft365, Azure Zero Trust).
- Level 3 support for operations ticketing.
- Drove continuous improvement of IT governance processes (Linux) for high-level management.
- Linux and Azure support for colleagues and other teams.
- Developed and documented network policies, procedures and standards.
- Documentation, POC, Incident reports.
- Implement, develop and test installation and update of servers, applications, and application servers.
- Scripts and automation tools to improve system efficiency and hardening.
Cloud Systems Administrator
Akinox Solutions
01.2023 - 04.2024
- Implement, maintain, and monitor ecosystems in Azure.
- Manage front doors and application firewalls, virtual gateways and networks, SSO, Storage Accounts, SQL, Costs Management.
- Implementation of automations.
- Migrations of all servers to Azure and services to 365.
- Led server infrastructure development, quality assurance, staging and production systems.
- Managed onboarding and offboarding of employees.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Completed reports detailing network and systems performance and downtime issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Maximized system availability through development and testing of contingency plans.
- Evaluated software products to determine compatibility with existing systems.
- Intune, AutoPilot, JAMF.
- Microsoft Defender.
- Defender for Cloud, Bitdefender Cloud Security.
- Management of the internal support team.
- Participation in the supervision of the external support team.
- Management of non-conformities / ISO 27001-27005 | SOC2.
Systems Administrator
DigitalDays
05.2021 - 01.2023
- Created, maintained, and monitored clients' "Virtual and physical" ecosystems.
- Provided detailed documentation to clients after implementation so technicians can provide first-level support.
- Level 3 analysis and support.
- Worked with users to determine areas of technology in need of improved usability.
- Planned and implemented upgrades to system hardware and software.
- Performed network security design and integration duties.
- Completed reports detailing incidents and DoD.
- Managed a team of 5 techs and 2 junior systems administrators.
- 24/7 support for VIPs.
- Service migration to Azure/M365 and AWS.
- Data storage (GCP, Box, SharePoint, OneDrive, Azure).
- Emails (Private SMTPs, Exchange, Gmail).
- Servers (Linux, Windows, VMware).
Systems Administrator
Ambra Solution Inc
02.2020 - 05.2021
- Deployed and maintained the on-site virtualized ecosystem and remote-sites.
- Implementation of new physical and virtual servers.
- Proactive monitoring of critical systems.
- Contribution to the R&D department.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Devised scripts and automation tools to improve system efficiency.
- Managed onboarding and offboarding of employees.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Maximized system availability through development and testing of contingency plans.
- Led server infrastructure development, quality assurance, staging and production systems.
- Worked with users and clients to determine areas of improvement for better reliability.
- Performed network security design and integration duties.
- Manage and test backups.
- Implementation of IT procedures and usage policies.
- Support for Windows/Linux employees and clients.
Senior Technician
IT Cloud Solutions
02.2016 - 02.2020
- Proactively manage backups of all kinds “Data, SQL, MYSQL, MSSQL, Exchange Server, system state”.
- Investigateed errors and fix them remotely.
- Responded to level 2 technical support calls.
- Trained new technicians.
- Handle escalated cases (level 2).
- BitDefender Specialist.
- Deployment issues, software not working after deployment.
- StorageCraft “Certified Master Engineer”.
- Proactively monitored the continuous “Backup Chain” of servers and client workstations; (Incremental, local Full Image Backup with cloud replication via SFTP).
- Handled data recovery calls (Virtualize the last backup, file-level and/or complete recovery following a disaster).
- Participated in the research and development team (Certification, internal/external testing).
- Conducted tests of components and systems to evaluate performance and identify concerns.
Emergency Medical Dispatcher
CCSMCQ
12.2012 - 06.2016
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Infantry Soldier
Canadian Forces
01.2009 - 01.2012
Tech Support
Bell Canada
12.2006 - 08.2009
- Provided technical assistance for Bell internet and television services.
- Offered reference and technology support via chat, phone and online to support academics.
- Providing on-site technicians with guidance and expertise.
- Provided technical guidance and support to on-site installation team members.
- Troubleshooting complex issues with higher levels of IT.
- Promote ITIL best practices and explain in great details after resolving the issue(s).
- Documentation and training of new employees.
Skills
- Linux administration
- Windows
- Firewalls
- Active Directory
- Script/Automation
- SAN/vSAN
- M365/Azure
- VMware/Hyper-V/KVM
- SQL
- Project Management
- Team Management
- Documentation
- Agile methodology
- Zero Trust Networking
- High Availability
- Networking
- Disaster Recovery
- Cost management
- ISO/SOC
- Intune/SCCM/JAMF/AutoPilot
- Service Migrations
- Exchange/Postfix/ExchangeOnline
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Systems Administrator - BRP, Bombardier Recreational Products
04.2024 - Current
Cloud Systems Administrator - Akinox Solutions
01.2023 - 04.2024
Systems Administrator - DigitalDays
05.2021 - 01.2023
Systems Administrator - Ambra Solution Inc
02.2020 - 05.2021
Senior Technician - IT Cloud Solutions
02.2016 - 02.2020
Emergency Medical Dispatcher - CCSMCQ
12.2012 - 06.2016
Infantry Soldier - Canadian Forces
01.2009 - 01.2012
Tech Support - Bell Canada
12.2006 - 08.2009
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