Julien Leclerc
Candiac,QC
Summary
Over 12 years of experience in the travel industry, including roles in luxury hotels, airlines, travel agencies, and 8 years with Airbnb Luxe. I can offer expertise in providing high-quality, personalized services, with a strong focus on exceptional customer service. Skilled in managing multiple requests, resolving escalated issues, and maintaining high guest satisfaction. Extensive knowledge of destination workflows and software enables me to make informed recommendations. I'm able to create strong relationships with host partners for efficient issue resolution. Most recently I developed strong leadership skills, eager to leverage this experience for the benefit of the team.
Overview
14
14
years of professional experience
Work History
Senior Trip Designer
Airbnb
Montreal, Quebec
11.2016 - Current
- Assisted guests in the planning stage by identifying their needs, proposing personalized home selections and experiences.
- Delivered first-class service by phone, chat or email, acting as a senior advisor with meticulous attention to detail.
- Anticipated guest requirements, created custom travel itineraries, and arranged on-site activities.
- Managed multiple guest requests simultaneously, ensuring timely responses to inquiries.
- Resolved escalated issues pre-and post-arrival, maintaining a high level of guest satisfaction.
- Developed in-depth knowledge of assigned destinations.
- Built strong relations with host partners and service providers, addressing guest queries.
- Trained and coached junior team members helping improve team performance and service quality.
Travel Agent
Costco Travel
Montreal, Quebec
06.2015 - 10.2016
- Researched and compared different travel packages to ensure the best value for customers' money.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Provided customers with detailed information about various tourist attractions and activities in different countries around the world.
- Ensured customer complaints were addressed promptly and resolved satisfactorily.
- Booked tickets, reserved accommodations and organized rental transportation.
Reservation Agent
Sunwing Airlines
Montreal, Quebec
02.2012 - 10.2015
- Provided customer service to passengers including flight information, ticketing, and other related inquiries.
- Processed airline reservations, cancellations, and changes for domestic and international flights.
- Assisted in the boarding process by verifying tickets and ensuring that all necessary documents were present.
- Explained fare rules and regulations to customers while helping them select appropriate flights.
- Developed strong relationships with customers through attentive listening and understanding of individual needs.
- Researched alternate flight arrangements when requested by passengers due to schedule changes or capacity constraints.
Receptionist
Club Med
Providenciales, Turks And Caicos
01.2011 - 01.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
AEC - Tourism
College April Fortier
Montreal11-2013
High School Diploma -
Academie Estacades
Trois-Rivières, QC06-2008
Skills
- Operational Excellence
- Communication Skills
- Analytical Thinking
- Self & Interpersonal Skills
- Leadership Abilities
- Destination Expertise
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Senior Trip Designer
Airbnb
11.2016 - Current
Travel Agent
Costco Travel
06.2015 - 10.2016
Reservation Agent
Sunwing Airlines
02.2012 - 10.2015
Receptionist
Club Med
01.2011 - 01.2012
AEC - Tourism
College April Fortier
High School Diploma -
Academie Estacades
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