Julie Clausen
Okotoks,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In Home Animal Caregiver
Self Employed Services
01.2018 - Current
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Completed animals examinations and recorded pulse, respiration rate, and temperature.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or client needs.
- Trained, walked and exercised pets of different sizes and temperaments.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Conducted basic grooming services with baths, brushing and nail clipping.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Modified or help others modify pet behavior with proven, safe strategies.
- Administered medications to horses, cats, dogs and other small pets.
- Delivered professional care and medical attention to small domestic animals in veterinary office setting.
Veterinary Technician Assistant
BIG ROCK ANIMAL CLINIC
04.2018 - 07.2023
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Walked pets outside throughout each shift to prevent accidents in kennels and recovery areas.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
Veterinary Technician Assistant
VCA Shawnessy South Animal Hospital
09.2012 - 04.2018
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Walked pets outside throughout each shift to prevent accidents in recovery areas and kennels.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
Education
Veterinary Office Assistant Diploma - Veterinary Office Assistant
Robertson College
Calgary, AB2012
Bachelor of Religious Education - Missions
Alliance University (Ambrose University College)
Calgary, AB2003
Skills
- Exceptional Customer Service Skills
- Team Player
- Social Perceptiveness
- Flexible
- Fluent in English
- Cash Register Operations
- Emergency Situations
- Critical Thinking
- Effective Communication
- Basic Computer Knowledge and skills
- Detail Oriented
Affiliations
Foothills Search and Rescue
Certification
- Adventure Medic/Wilderness First Aid 40 hours - September 2022 - September 2025
Timeline
Veterinary Technician Assistant
BIG ROCK ANIMAL CLINIC
04.2018 - 07.2023
In Home Animal Caregiver
Self Employed Services
01.2018 - Current
Veterinary Technician Assistant
VCA Shawnessy South Animal Hospital
09.2012 - 04.2018
Veterinary Office Assistant Diploma - Veterinary Office Assistant
Robertson College
Bachelor of Religious Education - Missions
Alliance University (Ambrose University College)
Similar Profiles
Bushra KhokharBushra Khokhar
House Maker at Self Employed ServicesHouse Maker at Self Employed Services
Katerine LuligoKaterine Luligo
Licensed Nail Technician at Self Employed ServicesLicensed Nail Technician at Self Employed Services
Jahan Kasim AlstonJahan Kasim Alston
Manager, Projects General Contractor at Self Employed ServicesManager, Projects General Contractor at Self Employed Services