JULIE CHISOM EZEH
Toronto,ON
Summary
Pharmacist | Mental Health Interventionist | Scrum Master | Skincare Enthusiast
A compassionate Community Health Worker with 4+ years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. As a dedicated healthcare professional adept at coordinating training, paperwork, and specific community-based resources who has got exceptional communication and planning abilities with an organized and thorough nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Educator
The I.A Aesthetic Clinic Toronto
05.2023 - Current
- Managing a team of representatives offering client support
- Overseeing the client service process
- Resolving customer complaints brought to your attention
- Reviewing various products and noting client’s satisfaction with the product
- Planning the training and standardization of service delivery
- Conducting quality assurance surveys with client and providing feedback to the staff
- Possessing excellent product knowledge to enhance client support
- Maintaining a pleasant working environment for your team and clients.
- Promoted available resources and connected individuals with services.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Developed and implemented health education strategies to reach target audiences.
Pharmacy Manager
Juzec Pharmacy
03.2022 - 04.2023
- Responsible for overseeing the daily business operations in the pharmacy
- Helped in the dispensing of prescription medication and advising clients
- Proper management and running of the pharmacy staff and the inventory
- Ensured the safe storage of prescription drugs and controlled substances
- Ensured the proper stocking up of prescription medications.
- Developed policies and procedures for effective pharmacy management.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Hospital Counselor
OAGH Hospital
04.2021 - 02.2022
- Trained pharmacy interns and newly hired pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Connected individuals with available and relevant resources.
- Conducted community workshops to promote different programs and educate public on available services.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Developed presentations and media to promote community resources on mental health and HIV/AIDS program at seminars and other local events.
- Created and implemented community-based programs to improve education or fill specific needs.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Provided emotional support to patients and their families.
Community Health Worker
Safecare Pharmacy
06.2021 - 10.2022
- Checked vitals (i.e Blood pressure, blood glucose, heart rate/pulse, body temperature) of patients on a regular basis
- Worked with elderly patients suffering from chronic diseases to improve their quality of life by making sustainable changes in their lifestyle choices
- Dispensed over 15 prescriptions and over-the-counter medications per day in accordance with Standard Dispensing Procedures
- Counseled an average of 10 patients per day on safe and effective use of prescription and over-the-counter medications
- Answered customers phone calls and replied to any enquiry about products in the pharmacy and store policies in a timely manner.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Monitored and documented participants' progress toward individualized health goals.
- Kept pharmacy counter and related areas clean, neat and organized.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Counted and labeled prescriptions with correct item and quantity.
Logistics and Purchase Manager
New Heights Pharmaceuticals
06.2019 - 10.2021
- Implemented policies to reduce cost and eliminate waste.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Purchased new products and oversaw inventory stocking and availability.
- Adjusted procedures to maximize department effectiveness.
- Sourced vendors, built relationships, and negotiated prices.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Progressed through various purchasing, warehousing and leadership roles.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Identified opportunities to reduce lead times and improve inventory management.
Crisis Intervention Specialist
LUTH Hospital
08.2017 - 01.2018
- Assisted elderly patients with ambulation and mobility around the ward
- Conversed with patients regularly, to make them feel less lonely when family members or visitors were not present
- Examined blood pressure, blood glucose, heart rate/pulse, and body temperature of patients on a regular basis
- Educated patients on various health topics such as proper and safe use of inhalers in asthmatic patients, tuberculosis,diabetes, hypertension
- Supported nurses in the proper dispensation of patients medications
- Interacted with doctors to with various medication intervention
- Monitored, tracked, and conveyed important patient information to nurses and doctors to help optimize treatment planning and patient care.
- Used pharmacy software to enter prescription and insurance information.
- Counseled patients on new medications and OTC products.
- Provided friendly customer service at drop-off and pick-up counters.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Member of on-call emergency response team for crisis intervention within facility.
Education
Mental Health Intervention -
Seneca College of Applied Arts And Technology
North York, ON12.2023
Bachelor of Pharmacy - Pharmacy
University of Lagos
Nigeria01.2019
Global Mental Health Certification - Mental Health
University of Washington
Washington, DC12.2021
Clinical Management Of HIV certification - Crisis Intervention
University Of Washington
Washington, DC06.2019
Skills
- Compassionate care
- Excellent interpersonal communication and active listening skills
- Collaboration and teamwork to achieve optimal client satisfaction
- Flexible and fast learner with good knowledge of Acuity, MS word skills, Workforce applications
- Conflict management skills
- Customer service
- Ability to use Agile methodologies eg: Trello and Jira
- Facilitation Skills
- Scrum event scheduling
- Organizational Skills
- Technical and analytical skills
- Problem-Solving Skills
- Time Management Skills
- Reasoning ability
- Assignment management
- Informational materials
- Medical assessment mastery
- Healthy living plans
- Excellent Communication
- MS Office
- Public outreach
- Schedule Coordination
- Interpersonal Communication
- Critical Thinking
- Supervisory experience
- Community-based resources
Certification
- Gender Based Analysis Plus License - (2023)
- Agile Scrum Mastery: Project Simulation + Certification License - (2023)
Content Creation Public Speaking
Health Promotion can come in various forms and methods; my ability to create insightful and educative contents on Youtube to help promote health in my community serves as an avenue in the proper utilization of media in the spread of positive health information.
Timeline
Health Educator
The I.A Aesthetic Clinic Toronto
05.2023 - Current
Pharmacy Manager
Juzec Pharmacy
03.2022 - 04.2023
Community Health Worker
Safecare Pharmacy
06.2021 - 10.2022
Hospital Counselor
OAGH Hospital
04.2021 - 02.2022
Logistics and Purchase Manager
New Heights Pharmaceuticals
06.2019 - 10.2021
Crisis Intervention Specialist
LUTH Hospital
08.2017 - 01.2018
- Gender Based Analysis Plus License - (2023)
- Agile Scrum Mastery: Project Simulation + Certification License - (2023)
Mental Health Intervention -
Seneca College of Applied Arts And Technology
Bachelor of Pharmacy - Pharmacy
University of Lagos
Global Mental Health Certification - Mental Health
University of Washington
Clinical Management Of HIV certification - Crisis Intervention
University Of Washington
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