Julieanna Sammy
Event Coordinator, Community Facilitator, Account Manager
New Westminster,British Columbia
Summary
Experienced Administrative, customer success, and event management professional with over10 years of Hospitality experience and 5 years working in both macro and micro event management. Results-driven professional focused on delivering a white glove tailored service for clients. Experienced in both training internal staff, and onboarding the next wave of clientele.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head of Concierge
E-180/Braindate (Event Tech)
11.2021 - 12.2024
- Facilitated community building for 5000 plus attendees at events like Dell Tech World, Workday and Saastr
- Managed event freelancer team: handled trainings. hiring, and payment contracts
- Kept track of all records, contracts, and KPIs
- Booked flights for team, and drafted contracts for freelancers
- Handle multi-channel support for all live & Virtual events
- Created social media post via Canva, and created social media strategies per event
- Hosted multi Ambassador webinars for large scale event such as Adobe & Work day
- Recorded "how to" demos on Loom
- Troubleshooted onsite issues with event attendees had with our platform
- Worked with clients to facilitate event floor plans
- Worked on Special projects such as curating client materials & knowledge base
Student Coordinator: Residence Life
Concordia University
12.2021 - 01.2023
- Worked closely with residence life team to triage students with Covid-19 symptoms
- Coordinated and assigned isolation rooms for students who tested positive
- Did daily check-ins with students who were in isolation
- Added residents who tested positive to meal delivery list
- Completed all admin and data entry task tracking all calls and internal notes
- Scheduled taxis and pick-ups for students who needed to go to clinics or hospitals.
- Kept all documents with students details updated with relevant information.
Operations Associate
Silofit
03.2021 - 09.2022
- Showed five private gym spaces to trainers and potential clients
- Conducted regular inventory audits to prevent stock shortages and losses.
- Cleaned and sanitized all work out equipments per gym space
- Replaced any items needed such as towels, toilet paper, sanitizer
- Removed thrash in each space.
- Aided clients with bookings and extending their workout session in gym spaces
Event Coordinator (Contract)
Showcare
08.2021 - 11.2021
- Aided event managers with task and requests from clients
- Worked on virtual platforms adding content for events
- Used wordpress to implement sessions, materials and videos for virtual events
- Handled live chat support for virtual events
- Did call campaign for Obesity society virtual event.
- Aided with inquires about event content and platform functionalities
- Helped with platform walk throughs pre event
Territory Manager
Skip The Dishes
12.2020 - 08.2021
- Managed over 400 restaurants on platform
- Provided white glove service for top performing restaurants
- Tracked weekly KPIS
- Onboarded new restaurants to platform
- Created business strategy for restaurant partners struggling with order volume
- Worked on numerous campaigns with different organizations (NHL, Egg Farmers of Canada, LGBTQ community, and Saputo)
- Coached and guided restaurants on how to gain more exposure on platform
- Taught restaurant partners how to utilize their social media platforms to increase their overall revenue
Account Coordinator
Breather Product Inc
01.2019 - 12.2020
- Aided with training of new employees
- Secured long terms contracts with high profile clients like Uber, TD bank, RBC
- Helped with maintaining and recruiting month plus clients
- Generated sales revenue of $100,000 through online bookings per annum
- Maintained up-to-date knowledge of product and service changes
- Followed up on leads, and client request via email, and phone
- Worked on improving NPS score & Ratings with each individual client
Customer Care Coordinator
Breather Product Inc.
06.2017 - 01.2019
- Aided with the implementation of new protocols for clients and employees
- Completed all task such as calls, emails, and reports autonomously
- Worked as an liaison between Operations, Customer Care, and management
- Ensured company policies were followed properly
- Maintained up-to-date knowledge of product and service changes Utilized different software's like Slack, Backstage, Zendesk, Amplitude, and Meraki
- Managed social media request on Twitter and Facebook
Resident Assistant
Concordia University
08.2012 - 05.2014
- Hosted weekly floor meetings to engage with residents and build communities
- Aided residents in the transition to first year University, by showing them tools and resources for academic success
- Create safe spaces and weekly hours for residents to voice feelings, concerns confidentially
- Built community by hosting and planning events and outings off campus
- Hosted different educational workshops, on equity, academic success, and safe sex
- Did daily rounds in building to make sure noise levels were at minimum after hours
- Worked with all Resident staff to report issues, and build an inclusive environment
Education
Bachelor of Arts - Anthropology Minor Law & Society
Concordia University
Montreal, QC 09.2012 - 08.2016
Psychology - Social Science
Champlain College
St Lambert 09.2009 - 05.2011
Skills
Zendesk, Intercom, Live chat, Excel
Slack, Salesforce, Tableau, Hubspot, Outlook, Gsuite
Meetings, Zoom, Canva, Loom
Timeline
Student Coordinator: Residence Life
Concordia University
12.2021 - 01.2023
Head of Concierge
E-180/Braindate (Event Tech)
11.2021 - 12.2024
Event Coordinator (Contract)
Showcare
08.2021 - 11.2021
Operations Associate
Silofit
03.2021 - 09.2022
Territory Manager
Skip The Dishes
12.2020 - 08.2021
Account Coordinator
Breather Product Inc
01.2019 - 12.2020
Customer Care Coordinator
Breather Product Inc.
06.2017 - 01.2019
Bachelor of Arts - Anthropology Minor Law & Society
Concordia University
09.2012 - 08.2016
Resident Assistant
Concordia University
08.2012 - 05.2014
Psychology - Social Science
Champlain College
09.2009 - 05.2011