Julie Ann Alimurong
Valleyview,AB
Summary
Resourceful Food Service Supervisor known for high productivity and efficient task completion. Possess strong leadership, time management, and problem-solving skills essential for ensuring smooth kitchen operations and staff coordination. Excel in communication, teamwork, and adaptability, crucial for maintaining high standards of service and addressing customer needs promptly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Tim Hortons
Valleyview, Alberta
12.2024 - Current
- Supervised daily operations and staff activities in a high-volume food service environment.
- Trained and mentored team members on food safety and customer service standards.
- Managed inventory levels and ordered supplies to ensure smooth operations.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Resolved customer complaints promptly to maintain high satisfaction levels in the café environment.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
Restaurant Manager
Jollibee Worldwide Services (MID-LINE FOODS CORP.)
City of San Fernando, Pampanga, Philippines
06.2023 - 12.2024
- Day-to-day operations effectiveness of Dine-In, Delivery, Drive Thru and Take-Home Sales Services; ensures customers needs are attended to promptly.
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff to maintain high service standards.
- Day-to-day operations effectiveness of Dine-In, Delivery, Drive Thru and Take-Home Sales Services; ensure customers' needs are attended to promptly.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Manage food inventory levels, monitor expiration dates and order supplies as needed to maintain stock and minimize waste.
- Implemented inventory control procedures to optimize stock management.
- Giving schedules to food counter attendant.
Account Management Support Services
Orix Metro Leasing and Finance Corporation
Angeles City, Philippines
02.2018 - 06.2023
- Managed employee schedules to ensure punctuality and minimize absences, maintaining workflow continuity.
- Supervised administrative staff, distributing tasks to optimize performance and meet service expectations.
- Communicating to the clients regarding their needs and inquiries thru email, personal and phone calls.
Customer Service Representative
Brandlines Enterprises, Inc.
Mexico, Philippines
09.2016 - 07.2017
- Monitored customer surveys and feedback to identify service-related issues and develop effective corrective actions.
- Oversaw customer account inquiries, providing accurate information to resolve service complaints and enhance customer satisfaction.
- Used inventory management system to maintain accurate order records.
- Organized stock areas and displays, facilitating product visibility with carefully labeled shelves providing access to goods.
Human Resources Assistant
Mandurriao Star Inc.
San Fernando, Pampanga, Philippines
08.2015 - 10.2015
- Coached new employees during onboarding on company rules, regulations, and safety standards to ensure compliance and understanding.
- Monitored office inventory supplies and ordered new stock.
Education
Bachelor of Business Administration - Operations Management
University of the Assumption
San Fernando, PampangaSkills
- Food safety
- Customer service
- Inventory management
- Staff training
- Operations supervision
- Quality control
- Team leadership
Certification
- Food Safety Program
- Integrated Pest Management
- Work Attitude and Values Enhancement Training
- Remidial Collection, ITL Management and ROPA Management Training
- Food Safety Certification Program
Timeline
Food Service Supervisor
Tim Hortons
12.2024 - Current
Restaurant Manager
Jollibee Worldwide Services (MID-LINE FOODS CORP.)
06.2023 - 12.2024
Account Management Support Services
Orix Metro Leasing and Finance Corporation
02.2018 - 06.2023
Customer Service Representative
Brandlines Enterprises, Inc.
09.2016 - 07.2017
Human Resources Assistant
Mandurriao Star Inc.
08.2015 - 10.2015
Bachelor of Business Administration - Operations Management
University of the Assumption