Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Julie Zaldin

Toronto,ON

Summary

Exceptional Account Manager with 15+ years experience in high velocity sales and sales engagement with exceptional client centric focus. Customer Success engineer with a track record of over-achievement vs. target in a quota bearing role. Strong client and vendor partnership capabilities, skilled in full cycle sales practices, negotiations, CRM, client retention and strategic account management practices.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Account Manager - Recruitment & Talent

Quantum Management Services
Toronto , Ontario
2022.02 - Current
  • Spearheaded business development initiatives, securing key partnerships and expanding the client portfolio.
  • Collaborated with cross-functional teams to ensure seamless recruitment operations, managing end-to-end fulfillment processes for both permanent and temporary positions.
  • Conducted market research to identify industry trends, competitor activity, and emerging opportunities to inform strategic business decisions.
  • Utilized CRM systems to track client interactions, manage candidate pipelines, and optimize workflow efficiency.
  • Established and nurtured relationships with key decision-makers in client organizations, fostering a reputation for reliability and exceptional service delivery.
  • Implemented targeted marketing campaigns to enhance the agency's brand visibility and attract top-tier talent.
  • Demonstrated adaptability by balancing business development, account management, and hands-on recruitment activities to drive overall team success!

I

Customer Success & Partnership Manager

Leveled Ground Inc.
Toronto , Ontario
2020.11 - 2022.02
  • Pioneered progressive sales strategies, resulting in a 30% increase in annual revenue.
  • Developed and executed targeted marketing campaigns to showcase the company's innovating hardscaping solutions, driving brand visibility and contributing to significant increase in market share.
  • Collaborated with design and installation teams to ensure seamless project execution.
  • Implemented upselling techniques effectively, resulting in expanded services and increased project scope with existing clients.
  • Led negotiations to solidify favourable contract terms with primary and secondary vendors.
  • Utilized CRM (eg. Jobber, Hatch) tools to track client interactions, manage lead pipeline, streamline communications and provided KPI reporting.
  • Managed human resource and accounting functions including AP, AR, Payroll and employee evaluation.

Corporate Account Manager

Corporate Traveller Canada
Toronto , Ontario
2016.07 - 2020.10
  • Provided full cycle sales and account management for SME clientele as well as Enterprise accounts, valued at ~ 5M.
  • Realized 10-12% year-on-year portfolio growth by cultivating strong client relationships, developing and implementing innovative sales strategies aligned with client and corporate objectives.
  • Monitored industry trends, competitor activity and provided analysis and presentation on market dynamics to identify and seize business opportunities.
  • Led client presentations, product training, mentoring and coaching sessions to foster a deep understanding of the agency's unique offerings.
  • Multiple year recognition for exceptional individual sales achievement, securing year-end sales in excess of 2M; multiple year recognition for greatest Team profitability and productivity in the North American market

Senior Sales Consultant, Leadership Team

Flight Centre Travel Group
Toronto , Ontario
2005.02 - 2016.07
  • Distinguished as a top-performing sales agent for all of the Eastern Canadian team, North American team, and globally.
  • Instrumental in elevating team performance, leading to the recognitions of the Team's outstanding sales achievements and the reception of industry awards.
  • Received individual accolades for consistently exceeding sales targets, showcasing a commitment to customer success and successful revenue generation.
  • Supported onboarding of new employees, including mentorship and coaching to enhance skills, foster collaborative team engagement and elevate team sales and dynamics.
  • Recognized for leadership capabilities as the Assistant Team Lead, contributing to a cohesive team that consistently outperformed sales goals.
  • Executed market trend analysis, provided business operations support (reconciliation of accounts payable / account receivable, month-end closing operations, etc.) and conducted employee evaluations.
  • Maintained a resilient approach to achieving team and sales excellence leading to year-on-year increases in business success.

Education

Advertising Copywriting

Humber College
Toronto, ON
2004-08

Bachelor of Arts - Economics

Huron University College
London, Ontario
2003-04

Bachelor of Arts - MIT - Media & Communications

University of Western Ontario
London, ON
2003-04

Skills

  • Vendor Relations
  • Sales Analysis
  • Data Analytics
  • Contract Negotiation
  • Project Management
  • CRM Software
  • SaaS
  • Sales Enablement
  • Strategic Blueprinting and Implementation
  • Revenue Retention

Accomplishments

Personal Commendations:

  • 1.5 Million Dollar Consultant, Global Award Winner (FCTG, FY 2006/2007)
  • 1.5 Million Dollar Consultant, Global Award Winner (FCTG, FY 2007/2008)
  • 1.5 Million Dollar Consultant, Global Award Winner (FCTG, FY 2008/2009)
  • 1.5 Million Dollar Consultant, Global Award Winner (FCTG, FY 2009/2010)
  • 2 Million Dollar Account Manager, Global Award Winner (Corporate Traveller, FY 2017/2018)
  • 2.5 Million Dollar Account Manager, Global Award Winner (Corporate Traveller, FY 2018/2019)

Team Commendations:

  • Most Improved Team - North American Business Winner (FCTG, FY 2006/2007)
  • Most Improved Team - North American Business Winner (FCTG, FY 2007/2008)
  • Most Profitable Retail Sales Team - Eastern Canada Winner (FCTG, FY 2008/2009)
  • Top Wholesale Sales Team - North American Winner (FCTG, FY 2009/2010)

Certification

  • TICO License
  • Health Across the Gender Spectrum (Course Completion), Stanford University, 2023

LinkedIn Learning, Completed Courses:

  • Foundations of Diversity, Equity, Inclusion & Belonging
  • Equity First: The Path to Inclusion & Belonging
  • Leading Your Organization: A Journey of Allyship
  • Considering Transferable Skills in Talent Acquisition & Retention
  • Learning LinkedIn Recruiter
  • Talent Sourcing
  • Sales Operations
  • Selling to Executives

Timeline

Account Manager - Recruitment & Talent

Quantum Management Services
2022.02 - Current

Customer Success & Partnership Manager

Leveled Ground Inc.
2020.11 - 2022.02

Corporate Account Manager

Corporate Traveller Canada
2016.07 - 2020.10

Senior Sales Consultant, Leadership Team

Flight Centre Travel Group
2005.02 - 2016.07

Advertising Copywriting

Humber College

Bachelor of Arts - Economics

Huron University College

Bachelor of Arts - MIT - Media & Communications

University of Western Ontario
  • TICO License
  • Health Across the Gender Spectrum (Course Completion), Stanford University, 2023

LinkedIn Learning, Completed Courses:

  • Foundations of Diversity, Equity, Inclusion & Belonging
  • Equity First: The Path to Inclusion & Belonging
  • Leading Your Organization: A Journey of Allyship
  • Considering Transferable Skills in Talent Acquisition & Retention
  • Learning LinkedIn Recruiter
  • Talent Sourcing
  • Sales Operations
  • Selling to Executives
Julie Zaldin