Julie Wong M.A., CCC-SLP
Moorpark
Summary
Healthcare manager specializing in patient care and staff management. Expertise in enhancing service quality through targeted training programs and ensuring regulatory compliance. Proven track record of improving operational efficiency and patient satisfaction.
Overview
43
43
years of professional experience
Work History
Manager
Adventist Health Simi Valley
Simi Valley
03.2008 - 04.2026
- Led team to deliver high-quality patient care services consistently.
- Managed staff scheduling to optimize service levels and maintain adequate coverage.
- Developed training programs to enhance employee skills and knowledge effectively.
- Collaborated with departments to streamline workflows and enhance operational efficiency.
- Oversaw compliance with healthcare regulations and maintained safety standards.
- Coordinated with external stakeholders for effective resource management and support initiatives.
- Monitored staff performance and proactively addressed issues to sustain productivity.
- Analyzed customer feedback to develop actionable plans for service improvement.
Operational Supervisor
Adventist Health Simi Valley
Simi Valley
09.2004 - 03.2008
- Supervised daily operations to optimize workflow and enforce staff compliance.
- Ensured adherence to safety regulations and company policies at all times.
- Provided guidance and support to subordinates throughout daily tasks.
- Identified opportunities for improvement in operational systems and practices.
- Prepared comprehensive reports on daily operations for management review.
- Evaluated employee performance regularly and delivered constructive feedback.
- Analyzed financial data, including budgets and expenditures, to recommend cost-saving initiatives.
- Investigated customer complaints regarding operational issues and implemented corrective measures.
Director of Program Services
Easter Seals Tri-Counties
Ventura
09.1997 - 10.2002
- Led program development for diverse community services and support initiatives.
- Collaborated with stakeholders to identify community needs and service gaps.
- Oversaw compliance with regulations and quality standards in program operations.
- Coordinated outreach efforts to enhance awareness of available programs and services.
- Conducted research on current trends in program services to guide decision-making processes.
- Facilitated team meetings to align goals and improve communication across departments.
- Recruited, trained, and supervised staff members involved in delivering program services.
- Assisted in budget development for proposed programs based on projected costs.
Director Speech and Language Department
Easter Seals Tri-Counties
Ventura
06.1995 - 09.1997
- Implemented staff training programs to enhance service quality and ensure compliance.
- Advocated for policy changes that supported individuals with disabilities at local and state levels.
- Facilitated workshops educating staff on best practices in disability services.
- Directed daily operations to maintain compliance with applicable laws and regulations.
- Cultivated strong customer relationships by promptly addressing inquiries and complaints.
- Established vendor relationships securing favorable terms for materials and services.
- Created detailed project plans outlining timelines, goals, budgets, staffing needs, and requirements.
- Served as public spokesperson at industry events and conferences.
Speech-Language Pathologist
Easter Seals Tri-Counties
Ventura
09.1988 - 06.1995
- Evaluated communication skills in children through standardized assessments.
- Developed individualized therapy plans tailored to client needs.
- Implemented evidence-based interventions to enhance speech and language abilities.
- Collaborated with multidisciplinary teams to facilitate client progress.
- Educated families on effective speech and language development strategies.
- Documented client progress and maintained comprehensive records consistently.
- Advocated for clients' needs within community support services.
- Provided direct therapy sessions utilizing evidence-based practices to improve patient communication.
Cost Analysist
Rockwell International
El Segundo
06.1983 - 08.1988
- Collaborated with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning.
- Engaged cross-functional teams to drive goal attainment.
Education
Master of Arts - Communicative Disorders
California State University Los Angeles
Los Angeles, CA06-1989
Bachelor of Arts - Communicative Disorders
California State University Northridge
Northridge, CA06-1986
Skills
- Patient support
- Staff management
- Quality improvement
- Performance monitoring
- Staff training
- Training and development
- Patient assessment
- Patient care and support
Timeline
Manager
Adventist Health Simi Valley
03.2008 - 04.2026
Operational Supervisor
Adventist Health Simi Valley
09.2004 - 03.2008
Director of Program Services
Easter Seals Tri-Counties
09.1997 - 10.2002
Director Speech and Language Department
Easter Seals Tri-Counties
06.1995 - 09.1997
Speech-Language Pathologist
Easter Seals Tri-Counties
09.1988 - 06.1995
Cost Analysist
Rockwell International
06.1983 - 08.1988
Master of Arts - Communicative Disorders
California State University Los Angeles
Bachelor of Arts - Communicative Disorders
California State University Northridge