Julie Walter
North Augusta,ON
Summary
Proven track record in enhancing client wellness and satisfaction at Bayshore Home Health, demonstrating exceptional emotional support and dependable documentation skills. Excelled in maintaining confidentiality and fostering strong relationships, achieving a significant improvement in client engagement. Skilled in both compassionate care and effective communication, ensuring high standards of service and client trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Family Physiotherapy Centre
02.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Person Support Worker
Bayshore Home Health
06.2019 - 05.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
- Provided crisis intervention when necessary, maintaining client safety and stability.
Housekeeper
Comfort Inn & Suites
06.2016 - 01.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Personal Support Worker
Catholic District School Board
Brockville,ON07.2019
Skills
- Mobility Assistance
- Dementia Care
- Personal Hygiene Assistance
- Emotional Support
- Compassionate Care
- Strong Ethics
- Verbal and written communication skills
- Documentation
- Dependable and Responsible
Certification
- Mental Health First Aid
- Fitted for N95 Mask
- Restorative Care
- Ontario Just Clean Your Hands (OJCYH)
- St. Johns Ambulance First Aid
- St. Peter's Hospital Dining Feeding Certification
- Gentle Persuasive Approach (GPA)
- WHMIS
- Safe Food Handling Certificate
Timeline
Administrative Assistant
Family Physiotherapy Centre
02.2023 - 05.2024
Person Support Worker
Bayshore Home Health
06.2019 - 05.2021
Housekeeper
Comfort Inn & Suites
06.2016 - 01.2019
Personal Support Worker
Catholic District School Board
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