Julie Turgeon
Thunder Bay,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Administrative Professional
BDO Canada LLP
02.2022 - 03.2024
- Streamlined office procedures by implementing efficient filing systems and organizational strategies.
- Enhanced communication between departments for improved workflow and increased productivity.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Handled confidential documents with discretion while managing sensitive information on behalf of executives or clients.
- Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Guest Services Representative
Gateway Casino - Thunder Bay
09.2002 - 03.2022
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Administrative Assistant
Richard A. Sponchia, Chartered Accountant
06.2014 - 12.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Diploma - Medical Office Administrator
Academy of Learning College
Thunder Bay, ON10.2018
Diploma - Aviation Maintenance Technician
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.1995
High School Diploma -
Sir Winston Churchill Highschool
Thunder Bay, ONSkills
- Report Preparation
- Document Management
- File Organization
- Verbal Communication
- Confidentiality Maintenance
- Attention to Detail
- Customer Service
- Organizational Skills
- Problem Solving
- Multitasking
- Time Management
- Written Communication
Languages
English
Full Professional
Timeline
Administrative Professional
BDO Canada LLP
02.2022 - 03.2024
Administrative Assistant
Richard A. Sponchia, Chartered Accountant
06.2014 - 12.2021
Guest Services Representative
Gateway Casino - Thunder Bay
09.2002 - 03.2022
Diploma - Medical Office Administrator
Academy of Learning College
Diploma - Aviation Maintenance Technician
Confederation College of Applied Arts And Technology
High School Diploma -
Sir Winston Churchill Highschool
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