Julie Sutton
Santa Rosa,CA
Summary
Organized, Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Excellent organization skills; attention to detail, follow through, commitment. Extensive experience records management and documentation.
Overview
12
12
years of professional experience
Work History
Office Manager
Forum Health Santa Rosa
08.2023 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Updated reports, managed accounts, and generated reports for company database.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created, maintained and updated filing systems for paper and electronic documents.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Front Office/Scheduler/Administrator
Forum Health Santa Rosa
01.2019 - 08.2023
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Executive Administrative Assistant
Bayside Church
06.2014 - 08.2019
- Provide personalized administrative and secretarial support to the Pastor of Adult Ministries.
- Maintained confidentiality when handling sensitive information, protecting church interests and employee privacy.
- Managed and motivated volunteers to be productive and engaged in service.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful women's retreat and community outreach activities.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for Pastor's calendar and prepared meeting agenda and materials.
- Managed expenses, maintaining financial records for accurate reporting and analysis.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Scheduled appointments and handled calenders for the Pastor.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Accomplished multiple tasks within established timeframes.
Medical Scheduler Receptionist After Hours
At Home Nursing
01.2018 - 01.2019
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Reduced employee overtime hours by optimizing shift schedules and workload distribution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Caregiver
Right At Home
03.2012 - 04.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
Education
Associate of Arts - Social & Behavioral Science
12.2018
- Completed professional development in CNA/HHA in Feb 2013
- Member of Health and Nutrician club 2015
- Continuing education in Certification MS Office 2016
Skills
- Business/Office Administration
- Strong Work Ethic
- Interpersonal Communication
- Problem Resolution
- Hiring and Training
- Scheduling and Coordinating
- Documentation And Reporting
- Onboarding and Orientation
- Budget Management
- Medical Records Maintenance
- Registration and Admissions
- Attention to Detail
- Teamwork and Collaboration
- Complex Problem-Solving
- Staff Training and Development
Extracurricular Activities
Volunteer @ local church leading a small group, parking cars, greeting, cleaning bathrooms 2 days a week. 4H, 2014-01-01, 2014-12-31, Parent president, organize classes, groups, field trips, fundraisers, and meetings., Responsible for making and receiving correspondence via phone, mail, email, and text., Coordinate all aspects of events including reservations, performers, budgeting, advertisement, security, decorations, food, volunteers, purchases and payments., Facilitate classes, training, and meetings with printouts, curriculum, or powerpoint/keynote presentation. PTA, 2015-01-01, 2015-12-31, Hold meetings, organize fundraisers, delegate, plan, contact donors, recruit parents.
Timeline
Office Manager - Forum Health Santa Rosa
08.2023 - Current
Front Office/Scheduler/Administrator - Forum Health Santa Rosa
01.2019 - 08.2023
Medical Scheduler Receptionist After Hours - At Home Nursing
01.2018 - 01.2019
Executive Administrative Assistant - Bayside Church
06.2014 - 08.2019
Caregiver - Right At Home
03.2012 - 04.2015
Santa Rosa Junior College - Associate of Arts, Social & Behavioral Science
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