Julie Springer
Toronto
Summary
Dynamic and highly organized professional with10+ years of experience in volunteer management, executive support, administration, payroll, and customer service. Proven ability to oversee volunteer programs, ensuring effective recruitment, training, and retention while fostering a positive and productive environment. Adept at providing high-level executive assistance, managing calendars, coordinating events, and handling confidential information with discretion. Skilled in payroll processing, resolving discrepancies, and ensuring accurate and timely payments. Strong customer service and communication skills, with a commitment to enhancing operational efficiency and delivering exceptional support.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
17
17
years of professional experience
Work History
Director, Support Services & Payroll Administration
Salvation Army, Toronto Harbour Light Ministries
03.2023 - 07.2024
- Supervised a team of up to14 custodial employees across5 locations, leading recruitment, orientation, and training of departmental staff and volunteers
- Directed security, IT, and operational functions across multiple sites, ensuring the effectiveness of all operational activities and maintaining seamless coordination
- Managed the department's annual operating budget, monitored expenses, developed departmental goals, and contributed to quality improvement, strategic planning, and accreditation efforts
- Led the conversion of16 hospital rooms back to transitional housing within budget and on deadline by coordinating with the maintenance crew, ordering and overseeing the delivery and installation of furnishings and appliances, and monitoring contractors to ensure timely completion of plumbing work
- Assessed and addressed educational needs within the department, facilitating ongoing training and development for staff and volunteers
- Oversaw inventory management and procurement, authorized purchases, maintained equipment and supply inventories, and provided procurement guidance to other departments
- Managed end-to-end payroll processing, including verifying employee hours (salaried and hourly), updating salary information, resolving payroll errors, and ensuring accurate banking details
- Generated and submitted pay slips, tax forms, and payroll reports, while electronically processing payments and reconciling monthly and annual financial statements
Volunteer Services & Special Events Coordinator | Payroll Administration
Salvation Army, Toronto Harbour Light Ministries
05.2018 - 03.2023
- Developed and implemented program policies and procedures in collaboration with senior management, ensuring alignment with organizational goals and compliance with regulations
- Contributed to the development of the departmental budget, maintained financial control by operating within the approved budget, and optimized resource allocation for maximum efficiency
- Partnered with educational institutions and volunteer bureaus to promote volunteerism, overseeing volunteer recruitment, orientation, training, evaluation, recognition, and work assignments
- Established and maintained comprehensive record-keeping systems, ensuring accurate statistical reporting for the Ministry of Health, Salvation Army benchmarking, and Management Information Systems
- Coordinated events, managing all aspects including rental contracts, logistical arrangements, catering requests, sound equipment, invoicing, room bookings, and event supervision
- Managed all aspects of payroll processing, including verifying employee hours, correcting payroll errors, updating salary information, ensuring accurate banking details, generating pay slips and tax forms, submitting payroll data for timely payments, and reconciling monthly and annual reports
Volunteer Manager
St. Felix Centre
06.2012 - 05.2018
- Led a team of over500 volunteers, developing and implementing policies to ensure compliance with organizational standards, while effectively managing volunteer retention and replacement strategies
- Directed the full volunteer recruitment lifecycle, including assessing staffing needs, creating role descriptions, conducting interviews, and completing necessary background checks
- Developed and presented an orientation kit, volunteer handbook, and introductory programs, overseeing the onboarding process and training volunteers on office equipment and procedures
- Organized training sessions and professional development opportunities, conducted performance reviews, and introduced innovative methods to recognize and reward volunteer contributions
Senior Underwriter | Executive Assistant to the President
Financial Freedom Now
09.2010 - 04.2012
- Exceeded expectations by30%, delivering exceptional customer experiences and demonstrating a high level of confidentiality and professionalism, resulting in a promotion from Junior to Senior Underwriter
- Provided positive customer service while meeting with clients to gather relevant information to assess and advise them on debt reduction strategies
- Developed and presented customized debt resolution plans for clients, tailored to their unique financial circumstances, resulting in improved financial outcomes and client satisfaction
- Organized and maintained the President’s professional and personal calendar, set appointments, and arranged teleconference calls and travel
Sales Coordinator | Receptionist
The Old Mill Inn & Spa
11.2007 - 10.2009
- Delivered exceptional customer experiences, answering and directing100+ class per day, responding quickly and professionally to both internal and external requests
- Supported the Director of Sales and5 Sales Executives, preparing proposals, taking deposits, sending and maintaining contracts and booking events
- Coordinated and assisted with internal and external special events including Trade Shows, General Manager Dinners and VIP Lunches
Education
Non-Profit & Voluntary Sector Management -
The Change School of Continuing Education, Ryerson University
Legal Administrative Assistant Certificate - undefined
Toronto School of Business
High School - undefined
Marc Garneau Collegiate Institute
Skills
- Office Management
- Policy & Procedure Development
- Customer Service
- Payroll Administration
- Volunteer Management
- Report Generation
- Executive Support
- Oral & Written Communication
- Technologically Proficient
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
Languages
English
Full Professional
Timeline
Director, Support Services & Payroll Administration
Salvation Army, Toronto Harbour Light Ministries
03.2023 - 07.2024
Volunteer Services & Special Events Coordinator | Payroll Administration
Salvation Army, Toronto Harbour Light Ministries
05.2018 - 03.2023
Volunteer Manager
St. Felix Centre
06.2012 - 05.2018
Senior Underwriter | Executive Assistant to the President
Financial Freedom Now
09.2010 - 04.2012
Sales Coordinator | Receptionist
The Old Mill Inn & Spa
11.2007 - 10.2009
Legal Administrative Assistant Certificate - undefined
Toronto School of Business
High School - undefined
Marc Garneau Collegiate Institute
Non-Profit & Voluntary Sector Management -
The Change School of Continuing Education, Ryerson University
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