Julie Spence
Surrey,BC
Summary
Results-driven Healthcare Manager with 8+ years of experience in leading medical imaging operations, driving operational excellence, and ensuring patient safety. Proven track record in strategic planning, effective communication, cost management, and regulatory compliance. Skilled in team management, policy development, and vendor relations.
Overview
30
30
years of professional experience
Work History
Chief Operations Officer/ Radiation Safety Officer
Greig Associates
11.2021 - Current
- Spearheaded managing a team of approximately 140 medical and clerical staff, fostering a culture of teamwork, open communication, and strict adherence to health and safety protocols
- Collaborate with Managing Partners to develop and implement short- and long-range plans, driving strategic growth and improvement
- Oversee accounting operations to maximize income and minimize core costs, ensuring efficient use of resources
- Develop and implement cost-effective policies and procedures to streamline operations
- Troubleshoot administrative and operational issues, including IT system maintenance, software applications, and regulatory compliance
- Respond to patient and staff inquiries and complaints professionally and promptly
- Supervise the hiring process, negotiate competitive wages, manage personnel policies and benefits, and effectively manage external vendors
Operations Manager
West Coast Medical Imaging
06.2019 - 11.2021
- Steered the successful Diagnostic Accreditation Program assessments for the College of Physicians and Surgeons of BC for the last four years
- Performed initial assessments for four new clinics
- Led recruitment, development, and training of management staff and non-management teams to achieve high-quality operational results
- Troubleshoot issues and problems within the department, accurately escalating them to senior management where necessary
- Ensured that complaints and comments were handled professionally and promptly within designated departments
- Liaised with union members and participated in joint labor-management meetings as a member of the management bargaining committee
- Pioneered the scheduling of over 100 unionized staff, overseeing 12 clinics and 3 different classifications, including ultrasound technologists, reception staff, and X-ray technicians, while efficiently assisting the opening of four new clinics
Operation Coordinator
West Coast Medical Imaging
06.2015 - 06.2019
- Assisted in the effective and efficient running of the day-to-day operations at the clinics assigned
- Assisted in delivering and promoting excellent medical imaging services, facilities management, and resource management
- Coordinated staff schedules to ensure sick and vacation requests are covered
- Performance manages the team
- Provides coaching and feedback where necessary
- Ensures complaints/ comments are dealt with and handled promptly and escalates where necessary
Senior part-time Radiographer
Golden Jubilee National Hospital and Southern General Hospital
01.2003 - 01.2008
- Company Overview: Glasgow, UK
- Primary duties included performing a full range of radiographic and associated responsibilities in MRI, CT, and general X-ray
- Gained extensive knowledge in computed and digital radiography, picture archiving, and communication systems
- Society of Radiographers’ representative for 18 months
- Glasgow, UK
MRI Technologist
Alliance Medical Ltd
01.2001 - 01.2005
- Company Overview: UK
- Performed routine MRI and angiographic examinations under strict time constraints
- Liaised with radiologists, radiographers, ward staff, and secretarial staff, ensuring good communication and healthy relationships
- UK
Radiographer
01.1995 - 01.2001
- Remit included general radiography duties within busy hospitals, carrying out CT examinations, and Cardiac catheterization lab procedures
- Worked with computed radiography which was cutting-edge technology at the time
Education
Interpersonal Business Communication -
Simon Fraser University
Vancouver, BC01.2023
Business Administration -
Simon Fraser University
Vancouver01.2023
Occupational First Aid Level 1 -
First Aid
Vancouver01.2022
X-Ray Radiation Safety Officer -
Radiation Safety Institute of Canada
01.2020
Managing Employees in Unionized Environment course -
01.2019
Post Graduate Certificate MRI -
Lancaster University
01.2005
BSc. - Radiography
Glasgow Caledonian University
01.1995
Skills
- Team management and leadership
- Strategic business planning and development
- Policy and procedure development and implementation
- Health and safety compliance and risk management
- Cost-effective budgeting and financial management
- Regulatory compliance and quality assurance
- Troubleshooting and problem-solving
- Organizational leadership
- Operational excellence
- Staff development
- Human resources
- Compliance management
Timeline
Chief Operations Officer/ Radiation Safety Officer
Greig Associates
11.2021 - Current
Operations Manager
West Coast Medical Imaging
06.2019 - 11.2021
Operation Coordinator
West Coast Medical Imaging
06.2015 - 06.2019
Senior part-time Radiographer
Golden Jubilee National Hospital and Southern General Hospital
01.2003 - 01.2008
MRI Technologist
Alliance Medical Ltd
01.2001 - 01.2005
Radiographer
01.1995 - 01.2001
X-Ray Radiation Safety Officer -
Radiation Safety Institute of Canada
Managing Employees in Unionized Environment course -
Post Graduate Certificate MRI -
Lancaster University
BSc. - Radiography
Glasgow Caledonian University
Interpersonal Business Communication -
Simon Fraser University
Business Administration -
Simon Fraser University
Occupational First Aid Level 1 -
First Aid
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