Julie Smillie
Grimshaw ,AB
Summary
Adaptable professional with expertise in customer service and operations. Demonstrates strong communication and inventory management skills. Focused on enhancing customer interactions and streamlining operational workflows.
Overview
35
35
years of professional experience
Work History
Assistant Term
Canada Post
Grimshaw, AB
05.2024 - Current
- Efficiently managed incoming and outgoing mail to ensure timely delivery.
- Accurately processed packages using automated sorting systems to enhance operational flow.
- Assisted with customer inquiries, delivering high-quality service.
- Greeted visitors, clients, and guests professionally to foster positive interactions.
Customer Service Representative
Radience Florist
Grimshaw, Alberta
04.2025 - 11.2025
- Assisted customers with floral selections and arrangements for special occasions.
- Managed order processing and ensured timely delivery of floral products.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Collaborated with team members to maintain an organized sales floor display.
- Handled payment transactions using point-of-sale systems efficiently.
- Provided product knowledge to educate customers on flower care and arrangements.
- Maintained inventory levels by restocking supplies and updating records regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Branch Manager
RBC Royal Bank
Cambridge Bay, Nunavut
12.1990 - 07.2024
- Led daily branch operations and ensured compliance with banking regulations.
- Oversaw financial reporting and managed branch budget allocations.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Conducted performance evaluations and provided feedback to team members.
- Monitored market trends to identify growth opportunities for the branch.
- Facilitated community outreach initiatives to promote banking services effectively.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
Education
Mutual Funds And BCO -
Institute of Canadian Bankers
12-1994
Skills
- Mail management
- Package processing
- Customer service and support
- Order fulfillment
- Inventory control
- Sales strategies
Timeline
Customer Service Representative
Radience Florist
04.2025 - 11.2025
Assistant Term
Canada Post
05.2024 - Current
Branch Manager
RBC Royal Bank
12.1990 - 07.2024
Mutual Funds And BCO -
Institute of Canadian Bankers