JULIE SHKURATOFF

R Space Program

• Facilitate Individual Service Agreements (ISA): Coordinated with individuals & their support networks to develop & implement personalized service, teaching, & behavioral plans to accomplish personal goals
• External Support Access: Identify & facilitate access to external resources such as mental health support, healthcare providers, & various therapists to ensure comprehensive care
• Team Leadership & Coaching: Mentored & coached staff to ensure effective collaboration & understanding of individual needs & care strategies
• Policy & Protocol Adherence: Ensured compliance with ethical, medical, & operational standards, including medication protocols, harm reduction strategies, & treatment guidelines
• Risk Management & Environment Awareness: Collaborated with Behavioral Specialists, Team Leaders, & Service Coordinators to assess & mitigate risks, ensuring individuals' safety & maximizing participation in physical, social, & recreational activities
• Documentation & Reporting: Maintained accurate, objective records & submitted reports in line with agency timelines & requirements
• Proposal Development: Contributed to the creation of funding & service proposals as needed
• Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
• Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each population group.
• Contributed to quality improvement initiatives by identifying areas for improvement and proposing actionable solutions.

Residential Program: Assisted Supportive Living

• On-going person-centred support directed towards adults with severe and/or persistent mental illness such as schizophrenia, borderline personality disorder, anti-social disorder, etc., to achieve individual success through a continuum of supportive living options and individualized services
• Provided comprehensive training to new staff members, resulting in improved performance and increased client satisfaction.
• Provide numerous sources of advocacy and emotional support for clients' needs.
• Assisted in the development of client support strategies for optimal service delivery.
• Contributed to the organization's growth by identifying opportunities for improvement and suggesting innovative solutions.
• Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
• Working collaboratively with community teams and resources to ensure a continuity of care and treatment plans for clients
• Demonstrated expertise in conflict resolution by effectively mediating disputes between clients and internal stakeholders.

Emergency Department, Social Work

• Assessing patients' social & emotional factors during medical admission to the emergency department, determining & addressing potential gaps that could be filled and preventing instances of readmission
• Connecting patients with community resources and completing referrals to treatment centres, housing associations, income support applications, & emergency medical benefits and/or coverage
• Conducting psychosocial assessments through a variety of levels and approaches
• Delivering ethical support to at-risk discharges through harm reduction and safety planning measures
• Knowledge of First Nations and Indigenous culture, programs, and an understanding of a holistic approach to well-being
• Building and maintaining strong community connections and partnerships
• Maintaining a working knowledge of relevant laws & regulations that may apply to patient needs & care (CYFEA, AGTA, MAID, etc.)
• Act as a liaison between patients, families, and healthcare professionals to ensure all parties are informed and involved in the patient's care
• Educated patients and families on available community resources, promoting self-sufficiency and autonomy.
• Navigated complex healthcare systems to coordinate optimal care for patients with multiple comorbidities.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.

• Provide emotional support to vulnerable populations diagnosed with Fetal Alcohol Syndrome or Autism Spectrum disorder transitioning from 10+ years of homelessness into 24/7 staff-supported living facilities
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Employing a dynamic approach of both Harm Reduction and Recovery-Oriented Focused strategies when working with clients experiencing addiction
• Empowering clients to adapt and utilize skills in meal preparation, personal hygiene, and daily living tasks such as housekeeping duties
• Advocation for clients' needs and requirements of daily living essentials, incorporating Trauma-Informed Care and Anti-Oppressive Practices
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.

Resource Room, Client Intake & Advocacy

• Providing active support and advocacy for clients who may not have access to alternative support services
• Maintained daily review of records for food bank visits for those who accessed Interfaith's services and programs
• Evaluated the range of services available to clients to meet their needs (income support, job applications, housing referrals, support groups, addiction & mental health programs, self-help organizations, etc.)
• Streamlined internal processes by creating detailed client profiles and regularly updating account information.
• Coordinated communication and collaboration with community partners on behalf of Interfaith's clients
• Supported Newcomers and Immigrant Clients accessing the Resource Room with language barrier translations
• Managed multiple projects simultaneously, prioritizing tasks effectively for timely completion.
• Assisted with the onboarding of new clients, ensuring smooth transitions and positive first impressions.
• Maintained a high level of professionalism in all interactions with clients, fostering trust and rapport building efforts.
• Participated in training sessions, enhancing knowledge of company offerings and staying up-to-date on food insecurity trends.