Julie Roy
Ottawa,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Support Assistant
Roy General Construction And Maintenance
08.2014 - Current
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Assisted in budget preparation and expense tracking, contributing to the financial stability of the organization.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
Customer Service Agent
Hydro Ottawa Limited
09.2001 - 01.2024
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Accounting And Marketing
Algonquin College
Ottawa, ONHigh School Diploma -
Charlebois High School
Ottawa, Ontario 06.1989
Skills
- Clerical Support
- Office Administration
- Quality Assurance
- Contract Negotiations
- Client Relations
- Critical Thinking
Microsoft Office Suite
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Administrative Support Assistant
Roy General Construction And Maintenance
08.2014 - Current
Customer Service Agent
Hydro Ottawa Limited
09.2001 - 01.2024
Accounting And Marketing
Algonquin College
High School Diploma -
Charlebois High School
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