Julie Roy
Ottawa,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Support Assistant
Roy General Construction And Maintenance
Ottawa, Ontario
08.2014 - Current
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Assisted in budget preparation and expense tracking, contributing to the financial stability of the organization.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
Customer Service Agent
Hydro Ottawa Limited
Ottawa, ON
09.2001 - 01.2024
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Accounting And Marketing
Algonquin College
Ottawa, ONHigh School Diploma -
Charlebois High School
Ottawa, Ontario 06.1989
Skills
- Clerical Support
- Office Administration
- Quality Assurance
- Contract Negotiations
- Client Relations
- Critical Thinking
Microsoft Office Suite
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Administrative Support Assistant
Roy General Construction And Maintenance
08.2014 - Current
Customer Service Agent
Hydro Ottawa Limited
09.2001 - 01.2024
Accounting And Marketing
Algonquin College
High School Diploma -
Charlebois High School