Julie Rice
19 Bolland Crescent, Ajax,ON
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Accomplished in providing unsurpassed support to demanding customers, as well as having passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
31
31
years of professional experience
Work History
Environmental Services Housekeeper
Pickering Casino Resort
Pickering, Ontario
04.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Documented and reported necessary facility and building repairs observed.
- Operated power equipment tools such as vacuums, floor sweepers and washer/dryer in facilities department.
Cage and Coin Cashier
Pickering Casino Resort
Pickering , Ontario
09.2021 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Worked in Main Bank as "Banker", preparing deposits, filling machines, accepting and processing Cash orders as well as cash coming in from machines on floor.
Volunteer
Shades Of Hope Charity Event
Newcastle, Ontario
07.2016 - 07.2019
- Assisted with special events or programs.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Maintained clean, neat and operational facilities to serve all program needs.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Front gate ticket person, concession stand, ticket sales for gathering with over 400 guests to raise money for charities.
Bank Teller/Customer Service Representative
Toronto Dominion Bank/ TD Canada Trust
Ajax, Ontario
11.1991 - 02.2019
- Coordinated daily cash reconciliation in high-volume locations and processed quarterly vault and ATM audits
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Followed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Completed special procedures for customers such as investigating identity theft
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Education
Some College (No Degree) - Human Resources Development
Niagara College
Welland, Ontario, CanadaProfessional Diploma in Photography - Photography
Shaw Academy
Online Studies06.2019
Diploma in Lightroom - Photography
Shaw Academy
Online Studies03.2019
Professional Diploma in Photoshop - Photoshop
Shaw Academy
Online Studies04.2017
Skills
- Service standard compliance
- Data entry
- Combination holder
- Cash shipping and receiving
- Compliance, banking laws and regulations
- Night and safe deposit procedures
- High level of accuracy
- Strong customer relations
- Detail-oriented
Accomplishments
- REGIONAL CHAMPION 2010
Photography
I have been an avid wildlife and nature photographer for the past 14 years and fairly recently added portrait photography to my growing list of interests and accomplishments.
Timeline
Environmental Services Housekeeper
Pickering Casino Resort
04.2022 - Current
Cage and Coin Cashier
Pickering Casino Resort
09.2021 - 03.2022
Volunteer
Shades Of Hope Charity Event
07.2016 - 07.2019
Bank Teller/Customer Service Representative
Toronto Dominion Bank/ TD Canada Trust
11.1991 - 02.2019
Some College (No Degree) - Human Resources Development
Niagara College
Professional Diploma in Photography - Photography
Shaw Academy
Diploma in Lightroom - Photography
Shaw Academy
Professional Diploma in Photoshop - Photoshop
Shaw Academy
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