Julie Reiser
Langford,BC
Summary
Dynamic leader with a proven track record at SUBWAY® Restaurants, adept in staff management and customer service excellence. Elevated operational efficiency and customer satisfaction through strategic oversight and a positive attitude. Skilled in data entry and quality control, consistently achieving and surpassing company goals.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Westshore Towing
Langford, BC
07.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Owner
Just Call Julie Victoria
Victoria, BC
07.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed financial aspects of the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Operations Manager
Cupcakes By Heather and Lori
Lower Mainland, And Victoria, BC
08.2013 - 03.2020
- Supervised operations for 9 locations and kept franchisees and employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory
- Provided ongoing coaching and mentoring to franchisees, enhancing their overall business acumen and success rates.
- Implemented standardized operating procedures for improved operational efficiency across all franchises.
- Enhanced franchisee satisfaction with regular communication, support, and training resources.
- Provided exceptional customer service
- Managed and trained bakers
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed day-to-day business operations.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Owner
SUBWAY®Restaurants
Victoria, BC
01.2008 - 08.2012
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and employees.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed payroll, daily deposits, and cost controls.
Area Manager
SUBWAY®Restaurants
Victoria, BC
04.2002 - 01.2008
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment for 3 locations
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
Education
License Certificate -
International Hairdressing School
Victoria, BC05.2003
High School Diploma -
Spectrum Community School
Victoria, BC06.2000
Skills
- Customer Service
- Data Entry
- Small business operations
- Staff Management
- POS System Operation
- Quality Control
- Attention to Detail
- Positive Attitude
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Westshore Towing
07.2023 - Current
Owner
Just Call Julie Victoria
07.2020 - Current
Operations Manager
Cupcakes By Heather and Lori
08.2013 - 03.2020
Owner
SUBWAY®Restaurants
01.2008 - 08.2012
Area Manager
SUBWAY®Restaurants
04.2002 - 01.2008
License Certificate -
International Hairdressing School
High School Diploma -
Spectrum Community School