Julie Reid
Corning,CA
Summary
Achieved operational excellence at Blue Shield of California by spearheading cross-functional teams and implementing strategic planning, enhancing team productivity. Expert in operations management and cross-functional collaboration, I excel in driving projects to completion with a keen focus on efficiency and stakeholder satisfaction. Skilled in data-driven decision-making and fostering a culture of continuous improvement and professional development. Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results. Forward-thinking Senior Manager adept at managing teams of 65 employees with 23 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
40
40
years of professional experience
Work History
Sr. Manager
Blue Shield of California
08.1984 - Current
- Provide strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Evaluated hiring, firing, and promotions requests.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Manager
Blue Shield of California
02.2008 - 05.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Supervisor
Blue Shield of California
04.1994 - 02.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
- Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Collaborated with cross-functional teams to identify areas for improvement and implement necessary changes.
- Kept accurate and detailed records of personnel progress and productivity.
Education
No Degree - Business Management
University of Global Campus Arizona
OnlineNo Degree - Business Administration
Shasta College
Redding, CA06.1998
High School Diploma -
Red Bluff High School
Red Bluff, CA06.1983
Skills
- Strategic Planning
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Data-driven decision-making
- Documentation And Reporting
- Cross-Functional Communication
- Budget Oversight
- Resource Allocation
- Time Management
- Verbal and written communication
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Decision-Making
- Teamwork and Collaboration
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Goal Setting
- Process Improvement
- Professionalism
- Decision-Making
- Teamwork and Collaboration
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Process Improvement
- Professionalism
- Team Leadership
Timeline
Manager
Blue Shield of California
02.2008 - 05.2012
Supervisor
Blue Shield of California
04.1994 - 02.2008
Sr. Manager
Blue Shield of California
08.1984 - Current
No Degree - Business Management
University of Global Campus Arizona
No Degree - Business Administration
Shasta College
High School Diploma -
Red Bluff High School
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