Summary

Overview

Work History

Education

Skills

Languages

Timeline

Julie Randhawa

Delta,Canada

Summary

Treatment Coordinator with expertise in patient scheduling and financial management, enhancing workflow efficiency at Dr. Phoebe Tsang. Strong background in orthodontics from Dr. Higgins and DocBraces, with proven success in managing insurance verification processes. Proficient in various dental software, contributing to high patient satisfaction levels. Multilingual capabilities in English, Punjabi, and Hindi support effective communication with diverse patient populations.

Overview

years of professional experience

Work History

Treatment Coordinator

Dr. Phoebe Tsang

Vancouver, BC

05.2025 - Current

Managed patient correspondence via phone and email to ensure timely communication.
Scheduled patients for sedation and general anesthetic procedures, optimizing workflow efficiency.
Facilitated financial contract management, maintaining accurate records.
Handled insurance verification and claims processing for patient services.
Maintained detailed patient charting to support clinical decision-making.

Orthodontic Recepetion

PDG Dental Group

Delta, BC

04.2024 - 05.2025

Scheduled patient appointments to optimize clinic workflow.
Managed financial contracts to ensure compliance and accuracy.
Handled phone calls to address inquiries and provide information.

Administrative Assistant

National Glass Ltd

Langley, BC

01.2021 - 11.2023

Greeting customers and managing phone calls to enhance service experience.
Maintained professional image through effective correspondence and communication.
Facilitated customer interactions via phone and in-person, ensuring satisfaction.
Coordinated correspondence to uphold company standards and professionalism.

Patient Service Administrative/Financial Coordinator

Canadian Orthodontic Group

Delta, BC

11.2020 - 11.2023

Executed all administrative tasks, including patient greetings and inquiries management.
Handled correspondence, scheduling, contracts, and financial documentation.
Educated patients regarding care plans, treatment specifics, procedures, and financial obligations.

Clerk

Children's Hospital

Vancouver, BC

02.2003 - 06.2015

Streamlined patient scheduling and admissions processes to enhance efficiency.
Managed patient services to improve overall experience and satisfaction.
Oversaw admitting procedures, ensuring compliance with healthcare regulations.
Coordinated communication between departments to facilitate smooth patient transitions.

Flight Attendant

Air Canada

Richmond, BC

02.2007 - 11.2010

Ensured adherence to flight safety procedures to enhance operational integrity.
Provided exceptional customer service to passengers, addressing inquiries and resolving issues promptly.