JULIE PROULX
L'Ile Perrot,QC
Summary
Independent and enthusiastic, my early experiences have allowed me to strengthen my skills and learn various communication and time management techniques, as well as gain deeper insight into different types of clients and their needs. Eager for new challenges, I am looking to join an organization where I can contribute my energy, drive for challenges, and excellent listening skills.
Overview
18
18
years of professional experience
Work History
Bilingual Tele Interviewer
Sun Life
11.2023 - Current
- Conducted telephonic interviews to gather clients' medical and lifestyle information.
- Managed follow-up calls with clients unavailable during initial contact.
- Updated advisors on case progress using direct communication.
- Answered client inquiries regarding process steps and facilitated transfers to appropriate units.
Registration and Travel Coordinator
Tim Horton Children’s Foundation
01.2017 - Current
- Camper registration
- Family communication
- Customer Service
- Translation
- Travel organization
Program Facilitator
Tim Horton Children’s Foundation
12.2016 - 02.2017
- Taking care of groups of children
- Facilitate
Administrative Agent Class 3
Hôpital Sacré-Cœur de Montréal
01.2012 - 01.2017
- Appointment management
- Management of requests and medical records
- Customer Service
- Patient registration
- Use of medical software
Coordination Assistant
Biofit
01.2011 - 01.2013
- Customer Service
- Maintenance of sports equipment (ball, stationary bike, weights, mats, etc.)
- Management of Website and Facebook page
- Design of publicity posters
Educator and lunch supervisor
École Primaire Pointe-Claire
01.2010 - 01.2013
- Care for groups of children (6 to 12 years old)
- Monitoring and crisis management
- Help with homework
Ticketing and parking attendant
Salle Pauline-Julien
01.2007 - 01.2012
- Customer Service
- Cash and sales
Camp Counselor
Camp Trois-Saumons (Odyssée)
06.2011 - 08.2011
- Care for groups of children (5 to 17 years old)
- Facilitation and crisis management
Facilitator
Ville de l’Île-Bizard
01.2007 - 01.2010
- Care for groups of children (6 to 12 years old)
- Surveillance and crisis management
- Homework help
Education
College Diploma - Leisure Interventions
Cégep de Saint-Laurent
Montreal, QC01.2016
College Diploma - Biotechnologies
Collège Ahuntsic
Montreal, QC01.2014
Skills
- Proficient in French and English
- Strong organizational skills
- Professional communication skills
- Adaptability in dynamic environments
- Safety protocol adherence
- Strategic goal formulation
- Risk evaluation
- Demonstrated professionalism
- Experienced with Microsoft Office Suite
- Collaborative teamwork
- Effective and efficient time management
Professional Development / Continuing Education
- Building and Maintaining Customer Relationships – 48 hours
Winter 2022 – Online via Conestoga College - Fundamentals of Supervision and Management – 24 hours
Spring 2022 – Online via Conestoga College - Individual Excellence – 24 hours
Winter 2021 – Online via Conestoga College - Understanding Adolescents – 24 hours
Winter 2021 – Online via Conestoga College
EXTRACURRICULAR
Student Program Committee President
Collège Ahuntsic, Montréal (QC) | 2010–2014
- Led the planning and coordination of student activities and events
- Managed committee budgets and financial reporting
- Organized, facilitated, and participated in deliberative assemblies
- Oversaw the management and content of the committee’s Facebook page
- Coordinated the sale of promotional materials
- Planned and executed fundraising initiatives for student projects
Internship
Winter 2016 – Professional Application Internship
ÉTS Sports Centre, Montréal (QC)
- Developed programming for the day camp “Les futurs génies de l'ÉTS”
- Produced Relevé 24 tax slips
- Created participant groupings
- Selected and booked field trips
- Designed the overall camp theme
Winter 2016 – Project Coordination Internship
ÉTS Sports Centre, Montréal (QC)
- Organized a week-long campaign promoting the benefits of physical activity
Winter 2016 – Special Populations and Leisure Internship
Pavillon Albert-Prévost, Montréal (QC)
- Facilitated recreational activities for adults with mental health challenges
Fall 2015 – Senior Recreation Internship
Résidence L’Alto, Saint-Laurent (QC)
- Led recreational activities for independent senior residents
Fall 2015 – Fundraising and Team Supervision Internship
Cégep de Saint-Laurent, Montréal (QC)
- Organized and supervised volunteers for the Holiday Basket Week
- Planned a wine and cheese fundraising event in support of COP21
Timeline
Bilingual Tele Interviewer
Sun Life
11.2023 - Current
Registration and Travel Coordinator
Tim Horton Children’s Foundation
01.2017 - Current
Program Facilitator
Tim Horton Children’s Foundation
12.2016 - 02.2017
Administrative Agent Class 3
Hôpital Sacré-Cœur de Montréal
01.2012 - 01.2017
Camp Counselor
Camp Trois-Saumons (Odyssée)
06.2011 - 08.2011
Coordination Assistant
Biofit
01.2011 - 01.2013
Educator and lunch supervisor
École Primaire Pointe-Claire
01.2010 - 01.2013
Ticketing and parking attendant
Salle Pauline-Julien
01.2007 - 01.2012
Facilitator
Ville de l’Île-Bizard
01.2007 - 01.2010
College Diploma - Biotechnologies
Collège Ahuntsic
College Diploma - Leisure Interventions
Cégep de Saint-Laurent
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