Julie Price

• Engage with clients within a proactive service model, ensuring best in class service
• Service and support of retention and renewal processes
• Support onboarding of new clients, ensuring a smooth transition
• Manage plan member eligibility in a Benefits Administration platform
• Educate clients and plan administrators of carrier guidelines and policy plan design
• Engage with clients and providers by email, phone, and video meetings, as appropriate.
• Manage claim and coverage inquiries
• Manage plan amendments, coordinating with internal departments and carriers
• Support clients with systems access and usability; provide support and training as users of multiple systems
• Responsible for maintaining accurate client documents
• Create and deliver client presentations as required to improve employee understanding of benefit offerings

• Perform other duties as assigned by Supervisor or Manager

• Utilize Trapeze to schedule and monitor specialized transit trips
• Maintain accurate records and appropriate filing
• Understanding Union's collective agreement and adhering to the practices
• Provide system information for new or current passengers as well as for potential clients accessing the specialized transit service
• Accurately record trip information and perform initial trip assignments
• Process any cancellations or edits to bookings as needed - updating drivers if they are onroute
• Complete daily reports, bus assignments and manifest reconciliations
• Assist with administrative duties as necessary

• Monitoring the team workload while meeting client expectations
• Adhering to policies, procedures and any government regulations
• Addressing client needs while building and expanding relationships with clients
• Overseeing the talent pool information; updating regularly in Opensimsim, Odoo & Excel
• Reconcile invoice discrepancies and report timecards to payroll
• Preparing employment documents as needed for staff
• Detailed record keeping of all orders; updating as changes occur.

• Full cycle Recruitment
• Screening multiple job postings for new talent
• Conducting pre-screen interviews by phone to narrow search for new hires
• Leading behavioral based interviews to assist in the selection of candidates
• Coordination of the interview schedules between departments
• Coordinating start dates between the candidate and training department once a decision to go forward has been made
• Organization of hiring materials & other documents submitted by candidates for personnel file.

• Work with the team to act as first point of contact for employee and retiree Benefits questions (management and union) - via telephone and e-mail
• Coordinate logistics and prepare materials for benefits programs, such as retirement sessions
• Maintain contact with benefit providers to investigate and resolve issues
• Run reconciliation and ad hoc reports as required using Excel
• Maintain and organize confidential employee files - both electronic and hard copies
• Daily operation of HRIS system - SAP Success Factors
• Research topics and prepare monthly presentations related to employee benefits and wellness
• Set up new employees in the Benefits provider system and make personal information updates in the system as required
• Assist employees to understand our benefits packages & how to make any necessary changes to their profile as needed
• Provide support to team members in the planning and execution of programs in the areas of Benefits, Compensation, Retirements, HR Systems, and Wellness
• Track inquiries made to the Benefits Team as they are received, aiming to respond to all inquiries in 24-48 hours
• General office administration and assistance
• Committed to the organization's culture relating to Health and Safety.

• Provided leadership to team members through training, direction, and motivation
• Flexible to work in any position on the floor to assist with the needs of the shift
• Ensured all Tim Hortons operating standards were adhered to while delivery quality service
• Delivered excellent communication and problem-solving skills to address any complaints or concerns
• Strove to deliver the highest degree of customer satisfaction.