JULIE POULTON
Lively,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Team Assistant
Ontario Health atHome
Greater Sudbury, ON
01.2025 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided administrative support, including data entry and filing.
- Performed data entry into electronic health record systems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Coordinated communication between internal departments within the organization.
- Worked effectively in team environments to make the workplace more productive.
Business Owner/Operator
Painful Addiction Tattoo Studio
Greater Sudbury
04.2016 - Current
- I manage the daily operations related to customer service, inventory management, and marketing.
- I maintain up-to-date records of business transactions.
- I develop print advertising, social media campaigns, and networking events to deliver messages to target audience.
- I develop and implement effective strategies to reduce costs while maintaining quality standards.
- I implement safety protocols to ensure compliance with industry regulations while protecting workers' health and well-being.
- I maintain sterile work environment at all times according to health department standards.
- I complete consent forms with customers and answer questions to meet standard protocols.
- Establish personal connections with new and existing customers to build loyal customer base.
- Communicate well with clients in writing, by phone and in person.
- Educate clients on tattoo aftercare to prevent infections and promote healing.
- Keep client information and payment data confidential.
- Order new cleaning supplies and sanitation products to prevent shortages.
- Manage studio operations, including budgeting and forecasting, scheduling staff, and overseeing workflow.
Receptionist
Jiffy Lube
Chelmsford, ON
06.2008 - 05.2014
- Manage day-to-day operations of the business including accounting, payroll, customer service, product development, and staff management.
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Received payments and recorded receipts for services.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Performed oil changes, tire rotations, and other basic maintenance services on a variety of vehicles in a timely manner.
- Kept work areas clean and organized throughout the day.
- Followed safety guidelines and procedures while operating shop equipment and working on vehicles.
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels.
Education
High School Diploma -
école secondaire catholique champlain
Chelmsford06.2008
Skills
- Strong computer skills
- Microsoft Office 365
- Strategic Marketing
- Inventory Control
- Facebook Marketing
- Balanced Work Ethic
- Adaptable and Flexible
- Approachable and Outgoing
- Cleanliness Standards
- Financial Reporting
- Customer Needs Assessments
- Employee Motivation and Performance
- Data entry
- Electronic health records
- Problem solving
- Client communication
- Document management
Hobbies and Interests
- Camping
- Golfing
- Baseball
- Kayaking
- Hiking
- Reading
Languages
- English, Fluent
- French, Fluent
References
References available upon request.
Timeline
Team Assistant
Ontario Health atHome
01.2025 - Current
Business Owner/Operator
Painful Addiction Tattoo Studio
04.2016 - Current
Receptionist
Jiffy Lube
06.2008 - 05.2014
High School Diploma -
école secondaire catholique champlain
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