Julie Phoenix

Responsible for managing the overall front store's performance, including cosmetics and the Canada Post Outlet

• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Daily opening and closing of vaults, responsible for distributing and balancing of all liabilities.
• Distribution of firearms and communication devices.
• Planning and assigning vehicles for each crew.
• Remain in constant contact with crews while on the road.
• Accurate delivery and pickup of all liabilities.
• Safe driving of all routes.
• Ensure that deliveries are made efficiently and on time.